Nichole Clark Preston

Experience

• 

  Universal Music Group

  Jan 2013 - Apr 2013

  College Lifestyle Marketing Representative

  -Created and distributed promotions and brochures on college campuses to obtain user data.-Established and maintained relationships with stakeholders, local committees, and clubs to coordinate events.-Responsible for event and program logistics (marketing materials, promotional packets, environment, guest arrangements, etc.).-Pitched content for media coverage and placement; maintained database accounts.

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  South Bay Animal Hospital & Pet Resort

  Feb 2015 - Mar 2016

  Client Care Supervisor and Strategist

  -Managed Administrative operations including client invoices, office calendars, and exam rooms.-Drove customer engagement efforts in order to obtain more relevant and accurate customer data.-Developed and executed communication and engagement strategies by creating new hire procedure packets and train incoming employees on company databases.- Answered phones, creating procedure estimates as well as keeping all social media outreach up to date.-Worked with external vendors in the pet industry to negotiate terms for our clients. Show less

• 

  Elastic

  Mar 2016 - now

  -Manage Curriculum Release Process and Instructor Enablement for all on-demand, instructor-led curriculum, and new certifications. Using product management tools like, SFDC, Monday.com, Lucidcharts, Github, among others to increase performance and efficiency across the organization.- Collaborate with our marketing, sales, and engineering teams to manage GTM strategy, roadmap, and implementation for all certification products in order to bring the best and most desired product to market for our consumers.- Manage all Certification program operations which includes technical troubleshooting, user success, learning management systems, sales and partner enablement, community efforts, demand generation, and infrastructure for 3 external vendors.- Manage key initiatives to grow the Certification team including systems integration, vendor onboarding and migrating, internal and external stakeholder relationships.-Own and manage all metrics and analytics for the Certification team to provide our stakeholders with insight and opportunities for improvement to our products.-Work with Trueability and Examity to build out exam content, grading scripts, and sandbox environments for beta testing and live exams. -Create integrations for grading to report back into Elastic systems. Show less -Established expectations and timelines with all key event stakeholders; collaborate with cross functional teams to ensure parallel and independent work streams; execute simultaneously while strategically promoting and selling our Certification curriculum; ensure content and messaging is consistent and on-brand.- Created and managed key initiatives to grow the Certification team including systems integration, vendor onboarding and migrating, internal and external stakeholder relationships.- Manage all Certification program operations which includes user success, learning management systems, sales and partner enablement, community efforts, demand generation, and infrastructure for 3 external vendors.- Critical problem solving to create a curriculum GTM and instructor ramp-up on all content owned and managed by the Education team. In return this new process reduced the employee attrition rate.-Build, own and manage all metrics and analytics for the Certification team to provide our VP’s with insight and opportunities for improvement to our products. Show less -Project manage strategic initiatives, partner with internal stakeholders, and maintain relationships with external organizations to strengthen our suite of curriculum, drive participation, and scale globally. -Own the end-to-end experience for 12 pre-conference training courses with 33 instructors and 300 to 1,000 attendees at Elastic{ON}; Overall increasing our pre-conference tour training attendance from the previous years.-Establish expectations and timelines with all key event stakeholders; collaborate with cross functional teams to ensure parallel and independent work streams execute simultaneously while strategically promoting and selling our education curriculum; ensure content and messaging is consistent and on-brand.-Coordinate, manage, and budget worldwide training events monthly.-Build a standardized and repeatable event for execution during roadshows.-Manage fiscal performance of program incentives including identifying and tracking key performance indicators.-Responsible for managing codes, rules, and locations in our learning management system to create scalable training resources for instructor led and on-demand learning courses. Show less -Managed and maintain office services for a growing start-up with 70 employees in less than 5 years with a 60% growth rate in the next year. -Organized office operations and procedures; designing filing systems; controlling correspondence; approving supply requisitions; coordinating daily meal offerings; organize and execute executive meetings and off-site office events.-Contracted negotiation for venue sourcing; Conduct market research and gather information for negotiating contracts prior to selecting/closing final venues.-Venue and event planner for over 230 trainings worldwide; New Hire Training with 60+ employees, and additional evening happy hours and dinner events for the company. - Project planned, manage, coordinate and execute multi-track complex trainings and venues in the U.S, Canada, and South America while assisting trainers during sessions in designated locations.-Assisted other departments such as training operations, sales operations, field marketing and interview scheduling when needed. Show less

  • Program Manager II, Global Revenue Operations

    Sept 2022 - now

  • Program Manager, GTM & Certification

    Nov 2021 - Apr 2024

  • Certification Program Associate

    Aug 2018 - Nov 2021

  • Global Training Venue Coordinator

    Jun 2017 - Aug 2018

  • Sr. Administrative Coordinator

    Mar 2016 - Jun 2017