Leah Norman

Experience

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  Eno's Restaurant

  Jan 2016 - Sept 2016

  Sales Assistant

  I was a sales assistant and waitress. Managing and helping customers and staff. Memorising Wine lists and Menu's. A hardworking member of the team.

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  Friary Primary School

  Jan 2017 - May 2017

  Teacher Assistant

  I was a Primary School Teacher assistant. I helped the student's in their learning and progressing in their education

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  Costa Coffee

  May 2018 - Jul 2022

  Barista

  I worked in Costa for many years. I was a dedicated and hardworking senior member of the team. Costa's environment is constantly face-paced and always moving. This has given me fantastic team management skills. Working with the public every day has given me excellent problem-solving skills as I have to think on my feet and give the customers a wonderful experience! Working with customers of all ages has given me the opportunity to think outside the box and deliver them a respectful experience

• 

  Bord Gáis Energy

  Jan 2022 - Feb 2023

  Appointment Setter

  -Setting up meetings with potential clients on behalf of a company's sales personnel using email, phone calls, social media, or text messaging.-Choosing the best form of appointment setting for each occasion, such as completing company research or calling past clients to reconnect and maybe recommend new business.-Keeping a database of potential clients' contact information, including names, phone numbers, and email addresses-Appointments between clients and other personnel within a firm, such as financial advisers or product experts, must be scheduled.-Identifying new clients based on their interests, requirements, and requests for additional information about the company's products or services-Handling administrative chores such as appointment confirmation, client communication record keeping, and client travel arrangements-Communicating with customers to keep them informed of forthcoming appointments or changes to their schedules-Keeping track of clients' contact information and preferences in order to deliver outstanding customer support at all times.-Prospective customers are given information about a company's products or services. Show less

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  Iberdrola

  May 2022 - Jun 2022

  Personal Service Advisor
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  SalesSense International

  May 2022 - Jul 2022

  Customer Service Specialist

  -Dealing with consumer complaints or involving management if I'm unable to resolve a situation.-Identifying and analyzing a customer's needs in order to assure their satisfaction.-Contacting consumers by email, live chat or phone.-Keeping accurate records of client contacts and managing customer account information-Creating sales leads-Following the communication protocols and regulations of SalesSense-Using technology to manage a large number of calls.

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  SalesSense International

  Sept 2022 - Feb 2023

  Loans advisor

  By processing loan applications and supporting documentation within the allotted time limitations, evaluate credit worthiness. Interviewing candidates will evaluate whether or not loans can be granted and their financial eligibility. Establish debt payment schedules and determine all relevant ratios and KPIs. communicate with customers to obtain or impart information Report on and defend decisions (approvals/rejections). Complete loan agreements and give clients advice on rules and regulations Updated understanding of loan types and other financial services for the workplace upkeep and updating of account records Analyze consumer demands, look into all choices, and introduce several loan types To meet quotas, create referral networks, recommend alternative channels, and cross-sell goods and services. Show less

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  Permanent tsb

  Feb 2023 - Aug 2023

  Deposit and Insurance Advisor
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  Kaseya

  Aug 2023 - Apr 2024

  IT Specialist
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  Irish Life

  Apr 2024 - now

  Customer Specialist