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Nodira M.

Nodira M.

Reporter/Translator

location of Nodira M.Dubai, Dubai, United Arab Emirates

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  • Timeline

  • About me

    MBA - Cranfield School of Management

  • Education

    • American Board of Neuro Linguistic Programming

      2016 - 2016
      Neuro Linguistic Programming

      Certified NLP Practitioner and Time Line Therapy Practitioner.Certified Hypnotherapy Practitioner

    • Matrix Training Institute

      2016 - 2016
      Master NLP, Master Timeline Therapy and Hypnotherahy ABNLP

    • University of Pune, India

      2004 - 2007
      Master's degree International Economics

      Gained an understanding of the market, political, and other forces that have driven the economic globalization process, as well as the private and public sector and institutions shaping international trade and financial developments and policies.

    • Uzbek State World Languages University

      2000 - 2004
      Bachelor of Arts (BA) Teaching English as a Second or Foreign Language

      Gained an in-depth and practical understanding of the English language and the language learning process. Was taught how to teach the English language. Received major methods and approaches to English language teaching, and tools to evaluate the effectiveness of different approaches.

    • Cranfield School of Management

      -
      Business Administration and Management, General

    • Cranfield School of Management

      2019 - 2022
      Executive Master of Business Administration - EMBA Organisational Behaviour: Personal and Professional Leadership and Change

  • Experience

    • Tasvir Magazine

      Mar 2002 - Jun 2004
      Reporter/Translator

      Freelance translator. Published articles on weekly basis. English/Russian/Uzbek languagesPublished over 200 articles

    • ABN AMRO Bank N.V.

      Dec 2006 - Feb 2007
      Account Administration Officer

      Relationship banker for corporate clientsHandling utility payments

    • Dnata

      Feb 2007 - Feb 2010
      Airport Services Agent

      Provided smooth ground handling services to the passengers at Dubai International Airport.Worked in different Terminals and covered operational areas like check-in, boarding gate, business lounge and sales office.

    • Flydubai

      Feb 2010 - now

      Lead and deliver holistic end-to-end CX for flydubai airline working cross-functionally and across multiple Products, Partnerships, Marketing, and the entire operations network to ensure all engagement channels deliver the brand promise. Identified top customer issues, managed to reduce the Business Class customer complaints, and increase overall efficiency by 15%Manage and deliver the journey mapping by identifying key drivers for customer satisfaction quarterly to stakeholders, and participate in the design and testing of new products to meet CX requirements. Responsible to report the insights from VOC, focus groups, and other customer data to ensure the prioritization of these findings in the design and improvement cycle. Present monthly/quarterly/yearly results of top customer improvement areas and plan the alignment with the roadmap. Show less

      • Customer Experience Specialist

        Jun 2017 - now

      • Talent Development L&D

        Feb 2015 - Jun 2017

      • Crisis Management and Family Assistance Lead

        Mar 2016 - Jan 2017

      • Talent Acquisition Recruiter

        Sept 2012 - Feb 2016

      • Cabin Crew

        Feb 2010 - Sept 2013

  • Licenses & Certifications

    • Cornell University's Negotiation & Influence Program

      SCJ Graduate School of Management Faculty: Professor Allan M. Filipowicz, the Associate Dean for Executive Education and Clinical Professor of Management
      Sept 2015

  • Honors & Awards

    • Awarded to Nodira M.
      flydubai Achievement Champion flydubai for Contribution of Winning Spirit Oct 2018

  • Volunteer Experience

    • Member on reserve family assistance team

      Issued by Kenyon International Team on Apr 2016
      Kenyon International TeamAssociated with Nodira M.