Benjamin Ikechukwu

Experience

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  PTI

  Sept 2017 - May 2018

  Sales Executive

  Prospected for clientsSold educational programs and IT courses.Ensured excellent after sales services to clients.

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  LODEEN INTERNATIONAL PROJECT LTD.

  Dec 2018 - May 2019

  Sales and Logistics Operations Manager

  • Ordering for bulk stock from suppliers• Managing the logistics of all stock ( outbound/ inbound )• Proper inventory management• Sales coordination• Customer satisfaction• Organisation of staff operations in line with company goals• Strategically plan and manage logistics, warehouse, transportation and customer services• Direct, optimize and coordinate full order cycle• Liaise and negotiate with suppliers, manufacturers, retailers and consumers• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency Show less

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  VConnect.com

  May 2019 - Nov 2019

  • Served as the lead point of contact for all customer account management matters• Built and maintained strong, long-lasting client relationships• Negotiated contracts and closed agreements to maximize profits• Developed trusted advisor relationships with key accounts, customer stakeholders, etc.• Ensured the timely and successful delivery of our solutions according to customer needs and objectives• Clearly communicated the progress of monthly/quarterly initiatives to internal and external stakeholders• Developed new business with existing clients and/or identify areas of improvement to meet sales quotas• Prepare reports on account status• Presentation of Omnibiz CRM tool and possibilities to businesses including CEO's.• Participating in organisation of events targeted at helping businesses grow. Show less • Managing large amounts of incoming calls• Generating sales leads• Identifying and assessing customer needs to achieve satisfaction• Building sustainable relationships and trust with customer accounts through open and interactive communication• Providing accurate, valid and complete information by using the right methods/tools • Meeting personal/customer service team sales targets and call handling quotas• Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keeping records of customer interactions, process customer accounts and file documents• Following communication procedures, guidelines and policies• Taking the extra mile to engage customers Show less

  • Sales Account Manager

    May 2019 - Nov 2019

  • CUSTOMER SERVICE REPRESENTATIVE

    May 2019 - Nov 2019
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  Omnibiz Africa

  Nov 2019 - Aug 2020

  INBOUND ENTERPRISE SALES MANAGER

  • Coordination of clients' concerns and adjustment of the services or products to the clients' needs.• Resolving of any issues on the clients' site and cooperation with other departments.• Identification of new business opportunities by monitoring of inbound marketing channels and activities.• Maintenance of existing relationships and building of new relationships by provision of any necessary support and recommendations on new opportunities.• Ensuring a high-performing customer service system.• Monitoring of performance and analysis of reports in order to derive improvement plans. Show less

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  Eagle Global Markets (EGM Group)

  Apr 2021 - Nov 2021

  SALES ACCOUNT MANAGER EGMARKETS

  •Selling financial softwares to traders of the global markets, both Enterprises and individuals... Calling on 200 clients daily and having 45 conversations• Selling opportunities of investment in the derivatives markets (forex, equities, commodities, indices etc.)• Working with a team to build a system for robust follow ups and client retention• Helping clients learn how to trade the financial market• Advising clients on risk management and profit strategies

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  Snapnet Limited

  Nov 2021 - now

  Information Technology Sales Manager

  • Providing training and professional development to the sales team• Creating sales goals and implementing initiatives to increase sales• Assisting sales team members to build quality relationships with customers• Collaboration with other company departments, such as marketing or finance, to offer customer support• Developing strategies for increasing market share• Ensuring that sales team members follow up with potential customers• Generating reports and data for sales analysis• Handling escalated client objections and concerns to support other members of the sales team• Generation of leads for Snapnet’s vast array of products.• Generation of partnerships for business development with Original Equipment Manufacturers, Distributors, and complementary organizations.• Developing of Leads into quality prospects.• Conversion of prospects into great sources of business opportunities for a robust sales pipeline.• Coordination and collaboration with seasoned product owners and consultants to facilitate excellent Pre-sales discussions with prospects and after sales implementations for clients.• Seamless management of multiple enterprise accounts, ensuring repeat business as well as vertical and lateral account growth.• Strong leadership presence and capacity among the various teams for excellent branding and service delivery to clients. Show less

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  CloudPlexo

  Aug 2024 - now

  Enterprise Sales Manager at Cloudplexo