Roselyn Alba

Experience

• 

  Thunderbird Resorts

  Feb 2012 - Aug 2012

  Jr. Network & Infrastructure Engineer

  📌 I attended and solved technical problems of users and servers, ensuring their correct operation.📌 I monitored network traffic and behavior, optimizing its performance and ensuring the availability of services.📌 I participated in the design and planning of infrastructure projects, ensuring their correct implementation according to the work plans.📌 I developed administrative procedures and policies, ensuring an efficient and documented management of projects and resources. Show less

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  Fiesta Systems Ltd

  Sept 2012 - Dec 2012

  Support Engineer

  📌 Provide first and second level support to internal and external customers, solving technical problems and optimizing system performance.📌 Controlled inventories and company resources, ensuring efficient asset management.📌 I supervised and followed up on internal projects and system developments, ensuring their correct implementation and operation.📌 I designed and carried out training and procedure manuals to optimize the use of the company's systems and resources.

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  Cable Onda

  Dec 2012 - Apr 2017

  📌I designed customized technology solutions for corporate and governmental client projects, covering various branches of technology such as IP networks, MPLS, virtualization and security.📌 I designed and led a Data Center project for an international client, managing to exceed end-user expectations through detailed planning, fast execution and effective coordination with the client's team.📌 Coordinated with internal and external customers and suppliers, ensuring the correct implementation and operation of the technological solutions.📌 Analyzed and selected solutions, products and services based on technical and commercial criteria, optimizing return on investment for clients.📌 I made detailed presentations to clients, explaining and justifying the design and benefits of the proposed solutions. Show less 📌 I ensured compliance with security policies and procedures, providing trend reports to identify possible violations.📌 I maintained constant vigilance over applications, identifying and mitigating incidents or risks that could compromise service availability. 📌 I evaluated and improved the configuration of the physical and logical components of the infrastructure to ensure a secure environment free of vulnerabilities. 📌 I developed strategic plans and technical studies to optimize network capacity, aligning customer needs with the evolution of technologies. Show less

  • Corporate Sales Engineer

    Apr 2015 - Apr 2017

  • Senior IT Security Engineer

    Sept 2014 - Apr 2015

  • Computer Security Engineer

    Dec 2012 - Aug 2014
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  Tigo Panamá

  Apr 2017 - Dec 2023

  📌 Cultivated trusted relationships with key decision makers and industry experts, ensuring customer loyalty and repeat business especially Multinational and corporate clients in the banking sector. 📌 I led the closing of major digital product sales, consistently exceeding sales targets and increasing market share.📌 Analyzed and understood new needs and demands of regional and corporate clients, adapting sales strategies to meet those needs by growing the existing product portfolio. 📌 I collaborated with the project team in defining and planning market penetration strategies for digital products, including identifying risks and developing mitigation plans. Show less 📌 Developed customized end-to-end solutions for corporate and government client projects, ensuring they met client specifications and expectations.📌 Design and lead the deployment of regional projects increasing revenue and new business opportunities.📌 I worked closely with clients to understand and document their specific needs, ensuring that proposed solutions were appropriate and effective.📌 I prepared detailed technical and commercial proposals, facilitating project approval and funding.📌 I participated in negotiations with suppliers, establishing favorable terms and conditions for project components and ensuring the best quality and cost. Show less

  • Digital Sales Manager

    May 2021 - Dec 2023

  • Solutions Architect

    Apr 2017 - May 2021
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  Power Systems Technology

  Jun 2024 - Aug 2024

  Business Developer Manager

  📌 Implemented a strategy for the creation and alliance of a cybersecurity area to meet the needs of customers and maximize the company's revenues. 📌 I conducted detailed studies on the company, its opportunities, market and competition, to identify and take advantage of market niches.📌 Evaluated and selected tools and products that improved operational efficiency, maximized business opportunities and facilitated sustained growth.📌 Negotiated commercial agreements with key customers and suppliers, establishing and closing beneficial agreements for the company. Show less