Aftab Khan

Experience

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  Wipro

  Oct 2012 - Mar 2016

  Senior Associate

  • Analysing the root cause of the customer’s complaint to third parties (Ombudsman) and to regulatory body against the company and providing resolutions to customers and containment of the complaint. • Analysing the root cause of the customer’s complaint to CEOs office and providing resolution. • Hands on experience on Customer Relationship Management tool in providing efficient resolution to customer’s queries. • Worked as Customer Service Manager for UK telecom provider to manage escalations from clients. Show less

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  Sutherland

  Mar 2016 - Feb 2017

  Consultant

  • In depth knowledge of taking orders, computing charges, and dealing with billing or payments. • Hands on experience in reviewing, updating, or making changes to customer accounts.

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  The World Bank

  Feb 2017 - Apr 2022

  HR Assistant

  Significant Achievements :I was awarded Above and Beyond Individual Awards 2022.I won the FY22 Q1 ACE Team award for my contribution to the Leave and Attendance system Transition Project.Responsibility :• Exhibit extensive knowledge and understanding of relevant operating policies and procedures and guide clients in applying relevant policies, procedures, and technology. • Provide individual counselling to staff members on variety of HR policies. • Conduct research and root cause analysis for case resolution and manage task checklists for specific transaction. • Identify potential escalations promptly and flag them to the relevant members as appropriate.• Providing support to clients (Staffs, HR Business Partner, Manager and Director) in the headquarter (Washington, D.C.) and country offices globally on Recruitment, Visa, Compensation, Benefits & Insurance, Global Mobility, determining salaries for Short Term Staffs, Issuance of Contract Letters, Ending Employment and Performance Management. Show less

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  EY

  May 2022 - Apr 2024

  Assistant Manager

  •Support Talent initiatives and projects aimed at continuously improving the overall effectiveness and efficiency of the Region Talent Team across processes, technology and operations, while strengthening the alignment of the Region to Area/ Global.•Actively involved in the development and tracking of project plans, project times, and scope alongside management.•Support delivery of cross-functional projects which build organisational capability and changes ways of working within the business. Show less

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  Alstom

  May 2024 - now

  HR Operation Project Manager