Alexandra Andersen

Experience

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  Best Buy

  Aug 2016 - Jun 2018

  Connections Lead

  Engaged customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service. Modeled sales behavior and coached the Sales Consultants to ensure a high level of job proficiency. Supported sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.

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  Amazon

  Jul 2018 - May 2019

  Assistant Retail Experience Manager

  Modeled desired behavior as an Amazon branded ambassador and device evangelist. Prepared weekly business reviews regarding marketing and sales strategies used to capture clientele and progress on areas of opportunity. Assisted manager in operational functions including inventory management, scheduling, payroll, deposits and planogram accuracy. Assisted manager in employee hiring and training to ensure highest level of job proficiency.

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  Super League Gaming

  Aug 2019 - Jan 2022

  • Successfully directed event production and tournament administration through effective delegation, prioritizing and management of all production phases, from concept to execution.• Trained staff for cross-functional assignments and verified employee knowledge of specific games and tournament administration related to each event type.• Assessed event success and identified improvement areas through player feedback.• Assessed inventory and completed forecasts to determine needed inventory. Show less

  • AS1 Event Operations Lead

    Feb 2020 - Jan 2022

  • Action Squad

    Aug 2019 - Jan 2022
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  Target

  Aug 2019 - Feb 2020

  Beauty and Electronics Team Leader
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  Best Buy

  Sept 2020 - Jul 2021

  Consultation Agent

  • Kept clients informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.• Kept an extensive log of all ongoing and completed repairs, documenting notes of the presenting issue, resolution proposed, steps taken to resolve issue and communication exchanged with the client during the process of the repair.• Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.• Troubleshot PC issues involving OS problems, viruses, and hardware failures.• Installed, configured, and setup roughly 8 - 10 client PCs daily• Assisted in technical support process refinement to improve customer service. Show less

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  Carolina Esports Hub

  Mar 2021 - Mar 2022

  Esports Operations Specialist

  • Analyze operational performance to identify pain points and provide actionable solutions to management.• Determine Stay PluggedIN's objectives by observing players, collecting feedback surveys, and then analyzing information.• Build valuable network of esports professionals for interviews and train all contracted workers through self-made onboarding documents.• Direct event production in collaboration with sponsors, hosts and internal teams, traveling to sites monthly across the United States.• Coordinate project materials by managing physical and digital files, monitoring spreadsheets, and updating reports.• Create and update Event Operations spreadsheets detailing latest information regarding Run of Show for Events, Cost Breakdown, Deliverables, and other event specific materials.• Streamlined operational efficiencies by creating an inventory counting process, managing the check in/check out process, and overseeing a repair process for broken equipment. Show less

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  Informa Markets

  Mar 2022 - now

  Digital Program Manager

  Leader of operations for all digital programs for SupplySide Network 365. Constantly innovating how we deliver digital content, improving deliverables and providing new engagement opportunities. Responsible for ensuring best in class streaming & viewing experience for our audience. Continually maintaining strong relationships with our clients and fostering a community of top industry experts that adds value and prestige to our brand.