Abhilash Ghodke

Experience

• 

  Computer factory india pvt ltd

  Mar 2012 - Apr 2015

  Desktop Support Engineer

  System admin

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  WNS Global Services

  Apr 2015 - Aug 2016

  Desktop Support Engineer

  sys admin

• 

  HP

  Feb 2017 - Jun 2019

  Technical Support Analyst
• 

  Blue Yonder

  Sept 2019 - now

  Technical Support Specialist

  IT Support SpecialistActed as the primary point of contact for support of internal solutions and products, ensuring efficient troubleshooting and issue resolution.Evaluated system hardware and software to recommend improvements that optimized performance, reduced lag, and increased system speed.Led deployment of mobile, Windows, and iOS applications across the organization, ensuring seamless functionality across platforms.Provided hardware and software support for MacBook devices, ensuring operational continuity and swift issue resolution.Managed and resolved incidents in accordance with defined Service Level Agreements (SLAs), delivering timely solutions.Acted as escalation point for critical issues, overseeing elevated tickets from L2/L3 support teams.Owned IT Asset Management processes, including inventory tracking, asset procurement, and disposal.Diagnosed and resolved network, internet, and VPN-related issues, ensuring minimal downtime.Configured and troubleshot domain-related issues, contributing to a stable and secure network environment.Provided troubleshooting for all types of operating systems (Windows, MacOS, iOS, Android) to ensure smooth user experiences.Configured and resolved issues with Cisco 8845 & 8945 desk phones, as well as Softphones.Managed configuration and troubleshooting of both network and personal printers, ensuring optimal performance.Delivered second-level support for the APAC region, working closely with IT and Technical Services teams to resolve complex issues.Proficient with ServiceNow ticketing tool, ensuring systematic tracking and resolution of issues.Telecom Support for India Regin. Show less