Meena Jamfava (Gadhvi)

Experience

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  Direct Business Intelligence Ltd

  Aug 1998 - Jul 2004

  Database Executive/ Literature Manager/ Administrator

  Database Executive (Jan 2001- July 2004)Checked client’s data quality and imported/exported data to clients on daily basis.Designed applications, forms and reports for clients in Access.Analysed data and produced information on graphs.Merged plain tax data in access by using SQL program/queries. Set up computers, printers and installed software for staff.Continually met deadlines and performed to a high level.Produced sales lead on weekly basis meeting/exceeding targets.Literature Manager (June 2000- Dec 2001) Managed staff and the literature in libraries. Responsible for employing staff as well as organized work to meet daily service level agreements.Prepared mail merge using word and access database.Improved the effectiveness of systems procedures.Sustained staff motivation through periods of change and uncertainty.Administrator (Aug 98- June 2000)Dealt with high volume of emails correspondence.Input data and dealt with general office administration.Controlling stationery.Provided user support when required. Show less

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  College of North East London

  Jan 2004 - Dec 2005

  Enrolment Office

  Customer service care.Managed student enrolment on the database.Dealing with a diverse range of student queries.

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  Barclays Bank

  Jan 2006 - Jan 2013

  Daily new case loading of client information for debt recovery.Answering customer queries over the phone and in writing as well as contacting customers who have defaulted on their payment arrangement.Attaining office copies and plans from the land registry. Updating property valuations data.Sending requests to the central department to release security. Loading to the system information of new debt cases, dealing with diary alerts and the daily post.Using Access database to write queries to retrieve specific data for reports and analyses. Have prepared spreadsheets using Excel to centralise information to save time for staff enquires.Training new staff and helping staff with IT issues. Show less Liaise with Solicitors and next of kin providing account information used for IHT executors and disbursement purposes.Assess deceased customer’s cases in preparation for closure on the basis of information/documentation provided. Provide written and verbal guidance for closure of deceased accounts and transfer of funds.Resolve queries both in writing and verbally. Involved in projects to improve processes which streamlined our written correspondence systems. Recognised by centre manager for promoting better working practices with reward vouchers.Involved with training staff new to our systems.Performed and worked above target levels set by management as demonstrated by the incentive scores. Show less

  • Debt Recovery Manager's Assistant

    Apr 2008 - Jan 2013

  • Financial Services Team Administrator

    Jan 2006 - Apr 2008
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  Learning Possibilities Limited

  Jan 2013 - now

  Executive Assistant To Chief Executive Officer/ CRM Lead