Quentin Opperman

Experience

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  McCarthy Toyota

  Jul 2004 - Feb 2010

  Service Manager / Service Advisor / Lexus & Toyota Diagnostic Technician

  I did everything relating to working and running a 40+ vehicle a day workshop.

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  Global Nissan Hatfield

  Mar 2010 - Jun 2011

  Service Manager

  Service Manager• Overseeing all aspects of Service Centre Operations• Financials / Staff / Logistics / Training / W.I.P  Budgeting and Advertising Overseeing all aspects of Service Centre Operations. Controlling all financial aspects of aftersales business. Controlling all discipline and staff development areas.  Planning and controlling all Logistics with regards to customer deliveries, vehicle deliveries, part pickups etc.  Planning and controlling all staff Training and development. Managing and conducting all in-house system and process training.  Managing and controlling all work in progress on a daily basis. Pilot dealer for implementation of E-Toyota plus. Reviewing of daily operational processes and changing and implementing where change is needed. Show less

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  Volvo Car South Africa

  Jul 2011 - Mar 2020

   Identify opportunities and establish new business relationships where Volvo’s range of cars can be sold. Establish and/or maintain a fully operational footprint covering vehicle sales, service facilities, parts distribution and Customer Satisfaction measurement. Own and manage the entire business process as and when required Advise the business on industry developments and business requirements Concept and Business Plan reviews Dealer setup assistance. ISO’s, Dealer standards, Furniture procurement, Signage, Open door sign-off Market pricing development/structure (Parts & New vehicles) End to end logistic setup (Parts & New vehicles) Developing training and personal training plans (All staff) Doing market analysis and realistic objective setting (Sales & Aftersales) Developing all necessary warranty processes. Daily operational support in all business areas Assisting/approving marketing plans for sales and aftersales Ensuring payment guarantees in place. Assist with keeping debtors accounts within the prescribed payment periods Show less Manage VCSA's approved Body & Paint Repair Centre business at an operational level to ensure that the correct policies and processes are upheld regarding all aspects of the business. Ensure that the correct application and execution of VCC & VCSA Standards policies and procedures (e.g. Panel certification and development) action planning and competence development for the panel network are followed.Identify how to drive Customer, Dealer and Panel Satisfaction Indices to Top 5 in-market levels by analyzing and improving key service-related aspects of all areas of the business.Ensure that the correct Volvo repair and work method standards are adhered to and practiced within the panel network.Build and maintain effective relationships with the key stakeholders at Dealership Level in relation to dealer - B&PRC working levels.Build and maintain effective relationships with major insurance and other related industry bodies in order to maximize and leverage business growth opportunities, enhance customer satisfaction levels and protect Volvo's Brand Values.Recommend and implement agreed strategies relating to the representation footprint of Approved Body & Paint Repair Centres and ensure that appointed AB&PRCs meet and maintain Volvo standards.Analyze trends in the network and industry and adjust approach accordingly.Assist in the establishment of Volvo Car Insurance and operational functionalities. Meet with under writers and insurer to establish proper protocol.Assist in the development and motivation of dealer F&I managers in order to grow the VCI book.Oversee all activities and ensure compliance to legislation.Review financials on a monthly basis to monitor growth of VCi.Manage all accidents and incidents in the Volvo Car Fleet of 200 plus vehicles nationally.Negotiate all rates with repairers and oversee repairs to completion.Liaise with insurance to ensure payment of claims. Show less Regional Aftersales Manager Set dealer Parts & Accessories purchase objectives in relation to company guidelines which are clearly communicated and understood by key stakeholders and are subsequently achieved. Provide guidance and consultancy to dealers in delivering optimal organizational structures and process to deliver effective customer service levels & hence deliver sales and customer satisfaction goals and ensure an efficient and profitable dealership network is in place. Engage effectively with Dealer Principals, Senior Management and departmental Management in order to drive the Aftersales business development agenda and achieve set objectives. Deliver effective execution of all OEM Programmes, co-ordinate central and local marketing initiatives at dealer level. Ensure that competence development is thoroughly planned and achieved at dealers and that effective application of skills acquired is delivered in order to drive business improvements at dealer and which reflect in achievement of relative goals for both individual dealerships and for OEM. Be an effective and respected representative of the OEM and promote agendas of internal colleagues within the dealer network; clearly represent dealer opinion and communicate operational realities to internal OEM colleagues as appropriate. Support dealers in the effective deployment of OEM process and measurement tools in order to deliver optimal business efficiency and effectiveness. Through direct involvement with customer concerns/complaints and working closely with Customer Relations Centre, analyze and identify weaknesses in dealership customer handling and service recovery processes and implement processes to ensure dealers manage customer complaints effectively, record details, analyze trends and implement improvements. Support the overall maintenance of OEM Aftersales Standards via effective audit follow-up and action planning. Show less

  • Africa Business Development Manager

    Apr 2018 - Mar 2020

  • Panel and Insurance Manager

    May 2017 - Apr 2018

  • Regional Aftersales Manager

    Jul 2011 - Apr 2017
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  NaQue Auto

  Apr 2020 - now

  Business Owner

  Managing a l l aspect s of used car businessTrade and retail valuesProcuring stockAll administrative aspects required by RSA legislationManaging all reconditioningSupply chain managementManaging budgets and profitabilityManaging all marketing activitiesManaging staff and discipline

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  Stellantis Middle East & Africa

  Feb 2021 - Feb 2023

  Dealer Network Development Manager

  Source potential new investors• Set up of appointment with investors to discuss potential investment• Responsible for preparing an investment pack and the regular update of information of the pack• Assist potential investors to build a business plan• Prepare weekly proposal to EXCO team on new dealerships, site plan, area, background to investors etc toget approval of appointment• Review and approval of new investor business plan• Appointment of new Investors (Letter of Intent)• Ensure that all internal departments provide relevant information to new investors to allow them to open theirDealership• Completion of documentation for Dealer codes to be created to ensure Dealer accounts are created• Set up of welcome meeting with management of new dealers to introduce Head of Departments and policies• Preparation of the welcome pack with policies and to co-ordinate presentations by each Head of Department• Ensure the successful and seamless opening of all new Dealerships• Create a check list for internal staff with items to be completed prior to a new dealer opening for eachdepartment and ensure follow up and execution• Sourcing of suppliers – signage, furniture, visuals• Quality control of suppliers and products• Monthly reports on Dealer Status• Communication internally and to Dealer Network on cancellations and/or new appointments• Keep the dealer list updated and monthly dealers lists to be distributed internally• Ensure training of new dealership staffTimeous completion and opening of Dealerships• Ensure that Dealer Contracts are issued and signed copied to be returned and one copy kept for own records• Accurate Dealer files with all Dealer correspondence and contracts to be kept and maintained• Updated Dealer list to be communicated monthly• Travelling to visit potential investors to validate their financial strength and suitability of premises• Obtain approval from on dealership layout and CI. Show less

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  Chery South Africa

  Mar 2023 - now

  Dealer Network Development Manager

  1. Collaborating with sales team in the planning of the sales network to ensure theoptimum geographic distribution of the Company’s products.• Quality of research, plan and network strategy devised• Strategic vacant points filled• Adequacy of dealer succession plans2. Sourcing and onboarding of new investors• Ensuring Chery Brand is represented in an attractive manner to potential investors• Assessing suitability of investor – financially, reputably, and sustainability.• Ensuring approval process is adhered to3. Project management• Sourcing of suppliers• managing supplier timelines, projects, and quality of work.4. Collaboration with relevant departments• ensuring all relevant departments are kept up to date on progress of new dealerdevelopment.5. Ensure the dealer network is able to support the Company’s products, to achieve sales &profit objectives with Vehicle Sales, Parts & Service.• Support network (Spoke) strategy• Business analysis regular monthly inputs from network• Analysing results received• Regular focus group forums• Ensuring necessary Dealer training contributes to dealer effectiveness6. Maintain dealer agreement that defines key responsibilities of the Company and thedealer, including monitoring the effectiveness and compliance to the dealer agreement.• Currency of Dealer Agreement• Compliance to Dealer Agreement7. Manage the Corporate Identification of Dealers to comply with Brand standards• Suitability of identification at Dealer premises8. Dealer visits• regular visits to all dealers9. Reporting to Management Daily, Weekly, Monthly.10. Working with Soft Skill and Sales Process Training11. Ensure performance management process is implemented. Show less