Michael Lau

Experience

• 

  Amora Hotel Jamison Sydney

  Feb 2010 - Aug 2012

  Food & Beverage Attendant

  -Serve and assist guests in the venue.-Prepare in room dining services including food running.

• 

  PARKROYAL Darling Harbour, Sydney

  Aug 2012 - Feb 2013

  Room Service Attendant

  -Communicate with guests for order taking. -Coordinate with Chefs for food orders.

• 

  Mira Moon Hotel

  Jul 2013 - Jan 2014

  Front Desk Officer

  -Assist in pre-opening set up of a new Miramar's group boutique hotel.-Greet and perform check in and check out services.

• 

  Lyoness Asia-Pacific Limited

  Jan 2014 - Mar 2019

  -Serve as a liaison for subsidiaries in Australia and New Zealand.-Liaise with internal groups, including company headquarters and subsidiaries to coordinate and execute for marketing projects, promotions and member communication.-Conduct regular video conferences with subsidiaries to identify regional market trends to review and improve our Loyalty Program and services.-Assist Chief Operation Officer for SME projects.-Supporting and advising subsidiaries when complex cases are escalated via emails and phone calls. Show less

  • Assistant Manager (Lyoness)

    Jun 2016 - Mar 2019

  • Senior Country Support Associate (Australia & New Zealand)

    Mar 2016 - May 2016

  • Country Support Associate (Australasia)

    Jan 2014 - Feb 2016
• 

  MyWorld Hong Kong Limited

  Apr 2019 - Mar 2021

  Back Office Operations Manager

  -On board online merchants and after sales servicing.-Maintain Strong relationship with online merchants/Account Managers with promotional opportunities (Shopping point deal, special promotions, exclusive deals, cross promotions.-Monitor eCommerce issues within Asia Pacific region.-Manage eVoucher project, prepare agreement and collaborate with different teams and stakeholders.-Assist in the operation of new country.-Create and provide operation manuals and guidelines.-Warehouse management and Stock inventory management.-Handle import and export declaration.-Materials ordering from headquarters and purchasing from third party.-Support and maintain daily operations.-Provide support to Director of Operational Support on operations projects. Show less