Stephanie Haynes

Experience

• 

  Advance America

  Oct 1999 - Apr 2004

  Branch Manager

  Marketing, Audits, Profit & Loss, Collections. Assistant to Training Manager.

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  Check Advance Loans

  Apr 2004 - Jun 2007

  Regional Training Manager

  Employee Training and constant follow-up training for all newly implemented products and services. Direct supervision of employees in Sales & Marketing, Audits, Profit & Loss, Collections. New product & service implementation.Coached and developed multiple metrics and behaviors of up to 35 direct reports. Utilized diverse leadership styles and skills to adapt to each individual. Maintained and exceeded monthly objectives and performance metrics. Kept highly organized files for each individual. Show less

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  DIRECTV

  Jun 2007 - Apr 2011

  Retention Specialist

  Processed retention calls for Satellite TV Services. Assisted long-term customers by reselling the benefits of Directv over the competition. Negotiating costs for existing and add-on services, equipment upgrades and extended service agreements.

• 

  MedCo Services

  Jun 2011 - Aug 2018

  Collections Specialist

  Large Balance Taskforce - Multi-Million Dollar Collector - Collector of the Year (multiple times) - Master Negotiator!

• 

  Community Loans of America

  Apr 2020 - Mar 2022

  Branch Manager

  Making magic with the money! I'm leading an awesome team of go-getters who understand there's cash up for grabs for constantly exceeding and blowing the competition out of the water... by the BOOK!! Collections begin at "Hello!"

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  DIRECTV

  Mar 2022 - now

  Entertainment Consultant