James Michael Smith

Experience

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  L'Oréal

  Jun 2014 - Dec 2016

  Professional Sales Vendor

  • Conducted consultative sales for Ralph Lauren Polo and Giorgio Armani counters within high-volume department stores, offering first-class customer service while building relationships with store managers and sales associates to ensure efficient operational performance.

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  University of Tennessee, Knoxville

  May 2017 - Aug 2018

  GIS Project Lead

  • Executed a university campus improvement project by overseeing a team of four student interns gather GIS data to evaluate an inventory of over 2600 parking and transportation signs, identifying any dilapidated signs in need of repair to the parking administration team.• Planned project schedule in MS Project to plan project schedule with stakeholders, ensuring efficiency between gathering project requirements, designing geodatabase, collecting data, scheduling status meetings, and performing QA reviews, leading to project closing out one month ahead of schedule. Show less

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  Oak Ridge National Laboratory

  Aug 2019 - Jul 2021

  Project GIS Analyst

  • Collaborated with 9 GIS Analysts to provide project support in executing a top-secret population modeling project requested by international sponsors seeking to understand daily population patterns.• Maintained an online project tracking spreadsheet to document team responsibilities, organize project tasks, and calculate performance metrics that aided Project Controls with future project forecasting.• Leveraged SQL queries to obtain data and present potential issues that reduced team errors.• Analyzed satellite imagery using ESRI: ArcGIS to collect feature data, creating 11% of the total model input data. Show less

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  DENSO

  Jul 2021 - Feb 2023

  Operations Specialist/Planner

  • Led operations, trained staff, and revamped procedures to drive satisfaction and improve efficiency by 12%.• Served as liaison between departments to gather requirements, allocate resources, and troubleshoot issues.• Performed inventory analysis, managed internal data, and coordinated with logistics to optimize processes.• Created pivot tables displaying KPI rates from PowerPivot to identify and analyze root causes of setback and recommended countermeasures to improve efficiency, increasing daily production rates by 29.4% in 2022. Show less

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  HonorBuilt

  Mar 2023 - now

  Project Manager

  • Manage 3 corporate restaurant projects with a hybrid project management process to ensure efficient implementation of POS systems, managed network services, and digital displays for new opening stores.• Liaise with key stakeholders, vendors, and internal teams to coordinate logistics, budgeting, scheduling, resource management, and the installation process, resulting in the smooth execution of 94 new store installations totaling over $2.4 million.• Monitor project progress by leveraging Smartsheet to ensure project phase deliverables close out on time and within budget while driving strategic initiatives and aligning with company priorities.• Optimize processes and leverage change management expertise to reduce cost accrual escalations. Show less