Gio Espiritu

Experience

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  Asialink Group of Companies

  Jun 2012 - Apr 2015

  IT Support Specialist

  - Responding to technical support calls from end users of computers and software applications- Setting up and installing new computers, networks and software- Setting up user accounts and profiles on the network- Installing updates, known as patches, to software applications- Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office- Diagnosing and fixing network problems and hardware or software faults- Maintaining inventories of hardware and software- Cabling and patching / crimping- Keeping a record of issues and faults along with solutions, for future reference. Show less

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  Northgate Technologies, Inc.

  Nov 2015 - Dec 2023

  - Deploy and Configuration of Fortinet, Palo Alto, SonicWall, Sophos Firewall and CISCO, Aruba HP and Huawei L2/L3 Switches and Access Points.- Firewall Deployment and Configuration of VLANs, Inter-Vlan, Aggregation, Routing, DHCP and Network Security Policy such as Application Control, Web Filtering, Threat Prevention, IPS, Data Filtering, Bandwidth Control and Deny/Allow Traffic.- Configuring ISP Failover, load balancing and High Availability (HA) Active/Passive.- Experienced in Remote VPN (IPSec Site to Site, SSL VPN and Hub/Spoke).- Configuring L2/L3 Switches including IP Route, Access List (ACL), VLANs/Inter-VLAN, Trunk/Access, VTP, STP, Port Channel LACP (Active/Passive) and Stackwise Virtual Link with Priority for Switch Redundany.- Configuring Controller for Access Point Management with Wireless Security and Guest Management.- Experienced in providing Network Design, Installation, Analysis, Troubleshooting and Support for LAN, WAN and WLAN.- Installing & upgrading firmware and OS in Firewall, Switches, Access Points and Controller.- Deployment and Installation of anti-virus with cloud controller management.- Experienced in Huawei Access Points deployment to set a Point to Point (P2P) or Mesh Connection (Root/Leaf) to extend the network via Wireless Antenna.- Creating of Network Billing Materials (BOM) and Network Design to our clients.- Phone/Remote/Onsite Support to our clients for Network Survey & Network Issues. Show less - Review all technical support related processes and documentation for continuous improvement- Oversee the day-to-day operations of the Technical Support Team- Liaising with team members, management, and clients to ensure projects are completed to standard- Motivating staff and creating a space where they can ask questions and voice their concerns- Being transparent with the team about challenges, failures, and successes- Provide support where needed for both internal and external customers- Running field operations, offering technical support, and troubleshooting on-site issues.- Install and makes minor repairs to computer hardware- Maintains system functionality by testing computer components- Process and documentation of the replacement parts - Provides technical support and makes recommendations adapted to internal and external clients so that the quality of our product implementation is guaranteed and the risks are controlled- Assisting with incident resolution, tasks, and problem solving Show less - Running field operations, offering technical support, and troubleshooting on-site issues.- Install and makes minor repairs to computer hardware- Maintains system functionality by testing computer components- Process and documentation of the replacement parts - Provides technical support and makes recommendations adapted to internal and external clients so that the quality of our product implementation is guaranteed and the risks are controlled- Assisting with incident resolution, tasks, and problem solving Show less - Responding to queries on the phone, via email, in person, or through remote access.- Performing remote troubleshooting through diagnostic techniques and pertinent questions- Determining the best solution based on the issue and details provided by clients- Troubleshoot, diagnose, and resolve technical hardware and/or software issues- Provide service to clients via phone, email, and other network tools in order to process returns for repair material replacement.- Manage Help Desk tickets in a timely manner- Follow-up with customers to ensure issues are resolved- Escalate issues to the next Tier with next level of difficulty Show less

  • Network Engineer

    May 2020 - Dec 2023

  • Technical Support Team Lead

    Jan 2019 - May 2020

  • Technical Field Engineer

    Mar 2016 - Jan 2019

  • Helpdesk Support

    Nov 2015 - Mar 2016
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  SMITS, Inc. - IT Company of San Miguel Corporation

  Jan 2024 - now

  Network Security Specialist