Sandesh Sewcharan

Experience

• 

  Tuf Foam

  Jun 2013 - Sept 2016

  Operations/Production Supervisor

  - Generate invoices on Pastel for stock leaving company premises- Bookings of outsource vehicles for deliveries- Sales of products telephonically, via email and assist walk-in clients- Address client queries and problems via telephone and email- Capturing of invoices that have been generated on a daily basis- Generating and updating customer stock recons to ensure they receive all their stock- Assist clients with their orders and provide them with quotations when required- Procurement for office and factory consumables and raw materials for production- Planning/scheduling and monitoring of deliveries and drivers- Liaise with factory staff and director to ensure stock for clients is ready timorously- Monitoring of drivers and deliveries to clients for the day- Daily production planning- Assist in loading and dispatch when required- Monitor stock produced and available stock in the factory- Monitor staff attendance- General supervision of factory- Calculate tolls and diesel costs for deliveries- Conduct daily vehicle checks Show less

• 

  PwC South Africa

  Oct 2016 - now

  - Responsible for all allocated aspects of the firm's Human Capital (HC) systems and technology on an Africa level- Collaborate with various internal and external stakeholders to deliver technology solutions and business application support- Provide overall interface and integration direction to consumers of HC Technology data- Manage HC operational activities and help support the HC Technology environment- Participates in HC initiatives, such as identifying and incorporating process improvements, new functionality, technology capabilities available via the Workday platform, etc.- Coordinates and performs in-depth tests, including end-user reviews and other post-implementation support.- Act as the first point of escalation for Workday system errors or failures with the Workday application, direct access, and supported HC systems request and service support cases.- Understand complex business processes and translate to requirements for security, reports, interfaces, conversions and enhancements; configuration, data clean up as needed- Manage updates, releases, stay current with new functional enhancements in the entire HC Technology portfolio of applications and recommend improvements and changes where needed- Collaborate with internal stakeholders to design, implement and optimise various technology platforms which enable the achievement of Human Capital objectives- Build strategic relationships with the HC functions and business stakeholders across Africa and globally- Focus on driving HC efficiency across Africa through technology- Support on Workday including system upgrade, enhancements and integrations. Show less - Responsible for maintaining the quality and integrity of the firm's organizational, people and client data for the entire Africa region.- Manage the client data BAU and project teams to ensure the quality of data meets the requirements of business and global needs.- Plan and overlook global and local initiatives to improve the quality of client data on the CES, Oracle and Salesforce systems.- Assist the HC teams across Africa with people data issues stemming from a Workday perspective.- Compile operational reports using data tools to monitor the team’s performance and possible problem areas in the data. - Monitor Service Now and other client creation/update requests which are completed by the team.- Provide coaching and mentoring to team members to assist them with career and personal growth.- Responsible for implementing new and improving current processes around the firm's data and governance structures. Show less Application knowledge management:- Knowledge transfer to the service desk incl. appropriate training- Creation of end user support collateral (FAQ, known issues etc) in the necessary repository- Escalation of communicable items to the communications functional areaApplication administration:- Basic application monitoring- Basic application configuration- Basic application maintenance2nd Tier application support:- Support on escalated application support incidents- Escalated access control list management – this group should understand who should get access and what roles they are allowed to which systemsApplication reporting – example usage statistics, applications KPIs, administrative reports for clients, access control list reports to business owners)Application testing – system testing (These staff cannot be used for BA work)Escalation to BRM team of application errors requiring fixingEscalation to BRM team of possible application improvementsInteraction with the Service Desk and Project teams, as well as stakeholders in the Business Relationship Manager space. Show less - Provides I.T support to internal staff- Ensure Service Desk Phone and Messaging system is attended to in a timely manner Sales of products telephonically, via email and assist walk-in clients- Logging Incidents/Requests via our ITSM application providing accurate resolution as required- Resolve 1st line support issues in accordance with SLA's- Ensure the Service Desk delivers a professional and consistent level of service that provides resolutions within agreed deadlines- Promote an environment where the business receives outstanding client service- Liaise with factory staff and director to ensure stock for clients is ready timorously- Undertake service analysis, proactive service monitoring or project activities as assigned- Identify repeat incidents and contribute to provision of comprehensive Known Error Records and Solutions articles as support tools for other Service Desk staff- Work collaboratively with other Service Desks and support teams- Assist with Service Desk documentation review and revision Show less

  • Manager - HC Systems (Africa)

    Feb 2024 - now

  • Africa Data Lead

    Jan 2021 - Feb 2024

  • Application Support Specialist

    Mar 2018 - Jan 2021

  • System Support Analyst

    Oct 2016 - Feb 2018