Jason Lewis

Experience

• 

  Walgreens

  Jan 2000 - Jan 2008

  Assistant Manager/Sr. Pharmacy Technician

  - Assisted in opening of out-patient hospital pharmacy located in Northwestern Hospital in Chicago.- Managed inventory levels of over-the-counter items as well as pharmacy stock.- Oversaw program for managing transplant/stem cell patients' medications. Coordinated delivery and billing of these important medications prior to individuals being discharged from hospital and all maintenance refills.- Maintained and reconciled all account ledgers for vendors on a regular basis.- Created schedules and processed payroll for all hourly employees.- Monitored sales trends to ensure profitability of small front end merchandising. Show less

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  Catamaran

  Aug 2008 - Mar 2013

  Manager, Prior Authorization Department

  - Managed daily operations of two inbound call centers that specialized in prescription prior authorizations from doctors, pharmacies, and clients.- Secured staffing levels across two locations- Worked closely with training, quality, and account management team to ensure all processes were current and effective.- Reviewed midyear and annual performance reviews for entire department. Also processed and presented these same reviews for direct reports.- Participated in weekly meetings with clients to ensure performance guarantees were being met and discuss any concerns/issues.- Participated in weekly meetings with HR to discuss/develop any changes to policies & procedures that directly impacted the department. - Worked hand in hand with HR to develop/enhance rewards program for outstanding recognition.- Worked closely with Work Force Management to transition schedule to automation and assist with ensuring staffing was accurate for client needs and contracts.- Provided monthly overview of complete department statistics to Director of Clinical Operations and V.P. of Member Services.- Managed process of compliance reporting to legal team on a bi-weekly basis for all HIPAA related events. Show less

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  Avella Specialty Pharmacy

  Jul 2013 - Dec 2016

  - Oversight of call center performance to ensure adherence to all contractual obligations.- Complex schedule management while maintaining rigorous performance metrics.- Aided in the implementation of a company wide phone software to create unity across multiple departments and satellite locations.- Created and implemented a call quality score card to provide insight to individual performance, how their metrics fit in the big picture, and encouraged ownership for self-improvement.- Assisted in the organization of the facility moving to the new location in late 2016 Show less - Worked on process improvement in areas of deficiency within pharmacy prescription processing- Created foundation and managed the process for returned medications while remaining in compliance with FDA & Arizona regulations for returned medications. Provided feedback on top trending reasons to operations staff for coaching and improvement opportunities.- Managed all staff compliance training to ensure timely completion with Avella set deadlines and accreditations (i.e. URAC)- Worked closely with the Quality and Training teams to keep staff up to date on any policy changes and to follow-up on and retraining that was needed.- Started to review and implement 5S program in operations and fulfillment areas just prior to role changing* Maintained supervisor tasks of three teams with 20+ Specialty Care Coordinators in the areas of Oncology, Inflammation, Infectious Disease, and Prior Authorization/Financial Assistance Show less - Directly managed team of 25-30 in a mail order pharmacy that were focused on specific disease states of HIV/Hepatitis, Oncology, Inflammation, Fertility, prescription intake, and 3rd party processing.- In charge of hiring, training, auditing, and developing team members throughout the site.- Maintained a close and functional relationship between the sales team and providers to ensure provider satisfaction.- Reported contracted performance metrics on a monthly, quarterly, and yearly basis to 17 clients.- Scheduling for coverage needs- Resolving escalated customer/client related issues/concerns Show less

  • Workforce Manager

    Aug 2016 - Dec 2016

  • Continuous Improvement Manager

    Oct 2015 - Aug 2016

  • Supervisor Promoted to Manager, Call Center Operations

    Jul 2013 - Oct 2015
• 

  Optum

  Jan 2017 - now

  - Data mined business segment information to accurately compile and report key performance indicators for senior leadership’s monthly and quarterly business reviews.- Prepared data reports for the Regulatory Director when asked by various state Boards of Pharmacy.- Assisted with the accreditation for VAWD (Verified-Accredited Wholesale Distributor) for business segment.- Managed daily operations of warehouse team including shipping/receiving tasks, inventory counts, required trainings, and general assistance for the site.- Trained and developed warehouse team members based on individual career aspirations and on the goals of the business segment.- Led warehouse team in maintaining a perpetual inventory accuracy of at least 97.00% over a 3-year period.- Lead purchaser of consumable materials based on monthly usages and production forecasts. • Created and maintained a complex working spreadsheet to assist with purchasing.- As a subject matter expert, I implemented multiple standard operating procedures and job aids while working with quality management to ensure smooth alignment when procedures crossed between teams.- Aided regulatory team with site audits and inspections. • Most recent were the Florida & California Board of Pharmacy and an FDA Audit.- Managed Vendor Qualification process to onboard new vendors.- Maintained current licensing, certifications, and supplier audits for approved vendors based on tier structure.- Aided in the implementation of Microsoft Dynamics GP manufacturing system for the compounding labs at three locations.- Informational liaison between operations and finance teams.- Aided project management team in closure of three locations Show less

  • Data Governance - Centralized Data Services (CDS) Data Service Consultant

    Oct 2021 - now

  • Senior Business Process Analyst

    Jan 2017 - Oct 2021