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Glenn Lavender

Glenn Lavender

Sales Assistant

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location of Glenn LavenderLondon, England, United Kingdom

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  • Timeline

  • About me

    Senior Technology Consultant at Waterstons

  • Education

    • Stockton Riverside College

      2008 - 2011
      Level 3 BTEC Computer Technology/Computer Systems Technology MPP

      The course was designed to introduce and teach students the necessary skills to become a IT Practitioner.Subjects covered include:PC maintenancewebsite developmentinstalling and configuring softwaredeveloping computer gamespresenting and communicating informationsystem securitycomputer programminggraphics and animationnetworks and communicationse-commercesystems analysis and designhuman computer interaction

    • Northfield School and Sports College

      2003 - 2008
      Gcse GCSE

      Activities and Societies: IT

    • TEESSIDE UNIVERSITY

      2011 - 2014
      Foundation degree Computer Systems Networking Distinction

      The Course was ran by Teesside University but studied at Stockton Riverside College.The course intended to introduce and teach students the technology behind computer networking.The course covered a wide range of topics including:Business Application TechnologiesNetworking Theory and ConceptsPrinciples of Maintaining Computer SystemsRouters and Routing ProtocolsThe IT ProfessionalWork-based Learning 1Advanced IT ProfessionalLAN Switching… Show more The Course was ran by Teesside University but studied at Stockton Riverside College.The course intended to introduce and teach students the technology behind computer networking.The course covered a wide range of topics including:Business Application TechnologiesNetworking Theory and ConceptsPrinciples of Maintaining Computer SystemsRouters and Routing ProtocolsThe IT ProfessionalWork-based Learning 1Advanced IT ProfessionalLAN Switching, VLANs and Wireless NetworksManaging a Server EnvironmentNetworks and Systems AdministrationWide Area NetworksWork-based Learning 2 Show less

  • Experience

    • Rawcliffes School Wear

      Jun 2008 - Nov 2011
      Sales Assistant

    • G&A Security

      Jul 2012 - Sept 2012
      Security Officer - London 2012 Olympics

    • Quality Food Service

      Sept 2013 - Jul 2014
      Administration Assistant

    • Quorn Foods

      Jul 2014 - Oct 2017

      Helpdesk Lead - Managing a team of 5 people, reporting directly to the Head of ITServer Administration (Windows 2008 R2 > Windows 2016), Virtual Infrastructure Administration (ESXI, VMware), Exposure to SAN Technologies (SAN Symphony), QNAP NAS, Cisco and HP Network Technology, Mitel Administration Experience, Helpdesk Systems (Sysaid and Spiceworks), WMS (Factory Systems), Client Hardware (HP), Server Hardware (Dell), OS Deployment - Imaging Experience and Administration (PartImage not Ghost and Microsoft Deployment Tools - WDS), Skype for Business, Video Conferencing Hardware (Polycom and Logitech), Exchange 2010 Administraion, Mobile Technology (Andriod, Windows and Apple), Active Directory Management, Microsoft Office 2010 to O365 (2016), Sophos Antivirus Management, Sophos Firewall ManagementGeneral Day to Day Responsibilities- Respond to requests in person, via phone, electronically- Diagnose and resolve technical hardware and software issues- Following standard help desk procedures- Log all help desk interactions- Administer help desk software (Spiceworks and Sysaid)- Create new accounts for new employees- Configure and assign hardware to new employeesNetwork Administration- Switch Configurations- Network Design- Patching and Documentation- Change ManagementMitel Telephony Administration- General Administration – IE Assigning new employees with new numbers- Basic Maintenance Skype for Business administration and Office 365Projects Involvement- US Office Refurb - Network Design and Implementation- Skype For Business Implementation - Video Conferencing for The Business - Meeting Room Improvments (Currently in progress still)- Exchange Upgrade (2017 - 2018)- Networking WAN Improvements Show less General Day to Day Responsibilities- Respond to requests in person, via phone, electronically- Diagnose and resolve technical hardware and software issues- Following standard help desk procedures- Log all help desk interactions- Administer help desk software (Spiceworks and Sysaid)- Create new accounts for new employees- Configure and assign hardware to new employeesNetwork Administration- Switch Configurations- Network Design- Patching and Documentation- Change ManagementMitel Telephony Administration- General Administration – IE Assigning new employees with new numbers- Basic Maintenance Projects Involvement- Mobile Telephony Selection Show less

      • IT Support Analyst (Team Lead)

        Jun 2016 - Oct 2017

      • IT Helpdesk Analyst

        Jul 2014 - Jun 2016

    • PCI Services

      Nov 2017 - Jun 2018
      IT Systems and Support Engineer

    • Barker and Stonehouse

      Jun 2018 - Jul 2019
      IT and Telecoms Engineer

    • Waterstons

      Jul 2019 - now

      Technology Consultant - helping businesses find and implement improvements that drive their performance through the use of IT.Service management and Infastructure support for a range of clients across the UK.

      • Senior Technology Consultant

        Dec 2020 - now

      • Technology Consultant

        Jul 2019 - Dec 2020

  • Licenses & Certifications

    • LogicMonitor Certified Professional

      LogicMonitor
      Oct 2023
      View certificate certificate

    • DCIE

      DataCore Software
      Oct 2019