Lutfi Haleni

Experience

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  CIMB

  Jan 2006 - Jun 2012

  - Monitor and attend to all requests by Helpdesk for photocopy of Security Documents for housing loan documentation, and other requests by CIMB branches, Retail Consumer Recovery, Business Recovery and Business Center- Perform Collateral Maintenance and collateral checking for new and existing security documents.- Liaise with Lawyer for incomplete set of document and instruct lawyer for completion of documents.- Responsible for controlling and managing all document process including revoewing files, records and critical information and confirming accuracy and compliance with policies and procedures of CIMB.- To assist project and other ad-hoc task given, and assist other department if required Show less

  • Payment Processing Officer

    Feb 2012 - Jun 2012

  • Officer - Credit Support & Administration

    Jan 2006 - Jan 2012
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  Astro

  Jul 2012 - Nov 2015

  Validation Officer

  ● Attend to subscriber's inquiries and complains and to response in a timely manner via telephone and correspondence helpdesk.● Handling Validation of Customer Authentication process by performed internal and external check with various channel to performed one stop validation with customer.● Perform upfront scheduling tak for installation on new customer acquisitions by schedule the time with customer during outbound call.● Perform activation of account and order promoting in a timely manner via submission into Customer Relationship Management system (CRM)● Highlight any suspicious case from submission to prevent fraud whether internal or external that may impact usiness risk.● Support Customer Service Unit as and when required. Show less

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  Zahrania Enterprise

  Oct 2016 - Sept 2020

  Payroll cum Administrator

  - Oversee the sales process to attract new clients- Work with team members to identify and manage risks- Maintain fruitful relationships with clients and address their needs effectively- Research and identify new market opportunities- Foster a collaborative environment within the organization and within the statutory bodies- Contributed to business success by cultivating and maintaining strong industry and customer relationships to take advantage of opportunities as they presented themselves. - Involved in payroll processing from payroll calculation using Excel, payroll accounting and statutory filing.- Liaise with Statutory Bodies such as EPF, Perkeso, LHDN and KPDNHEP for subsidy and statutory payment. Show less

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  Proton MC Motors 3S - Setapak

  Mar 2021 - now

  Marketing Assistant