Marc Resnick

Experience

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  Barry Bagels

  Oct 2002 - Aug 2008

  Assistant Manager

  Resolved issues with customers Supervised/trained over 40 employees, as well as managed day to day functionsPromoted from Bus Boy, Baker/Counter Help to Assistant Manager within a three year period

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  Alpha Kappa Psi

  Sept 2007 - May 2008

  Report monthly to Committee Chair (Dave Rigotti). Responsible for creating a monthly Newsletter that is spread across the College of Business at The University of Toledo. These were the positions that I held during the time of my pledging period of Alpha Kappa Psi. I generated ideas for the brotherhood committee, to help meet the requirements of the position. I did the same on the service and welfare committee.

  • Marketing Committee Member

    Jan 2008 - May 2008

  • Brotherhood, Service, and Welfare Committee Member

    Sept 2007 - Dec 2007
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  Adecco RPO

  Oct 2007 - Jun 2009

  Talent Discovery Center Representative

  Review, data mine, and source resumesTrain all new incoming TDC's that work for HCR Therapy teamComplete reference verifications as well as license verificationsFollow-up on job fair applicants, and add them into HR Smart to be pooled for laterInterview candidates over the phone and Inspect candidates background informationAssisting in recruiting therapists into the nations #1 Ranked Health Care Organization

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  Alpha Kappa Psi

  Jul 2008 - Dec 2008

  Alumni Committee Member

  Helped organize and create Alumni events.Create and maintain database to ensure that alumni were in communication with the chapter.

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  Universal Marketing Group

  Nov 2009 - Jul 2011

  Sales Representative

  Communicate effectively over the phone with customersConsistently one of the top 15% sales representatives in the companyPersistently exceeded expected outcome of 18-20% of closing all sales throughout the day

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  DB Schenker

  Feb 2010 - May 2010

  Human Resource Coordinator Internship

  Maintain employee files and personnel recordsAudit and organize all files, I-9s, and Self IdentificationsProcess forms or electronic data via the HRIS for human resources functional areas, advise management of significant errors or inconsistencies

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  BAX Global

  May 2010 - Sept 2011

  Follow up with customers and other departments to resolve invoice problems and discrepanciesInteract with management and warehouse personnel to establish service criteria and meet customer requirementsCommunicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handlingAssist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling Show less

  • Associate Flight Controller

    Jan 2011 - Sept 2011

  • Customer Service Representative Specialist

    May 2010 - Jan 2011
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  DHL

  Oct 2011 - Aug 2017

  Manages a large number of service, production, or support employees via subordinate supervisors or a team of exempt professional individual contributors and applicable staff in Associate roles.Primary contribution is managing other people.Ensures performance planning, coaching, and evaluation occurs per policy.Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes.Manages a large team or multiple teams, usually through subordinate supervisorsOversees the nightly Brokerage operationsResponsible for the quality and timeliness of the U.S Import.Manages the quality control functions for all U.S imports.Serves as a liaison with an on-site Customs Border Patrol office. Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported products being shipped through all DHL facilities.Establishes, monitors, and revises policies, procedures and service standards for the Brokerage Team.Ensures all policies and procedures are consistently administered.Responsible for meeting key performance indicators targets for a given product. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes. Builds collaborative working relationships across groups; evokes loyalty and respect from others Show less Develops and implements business process improvements with the primary objective of reducing cost and increasing efficiency. Recommends process design changes and identifies opportunities to improve existing procedures and related tools to meet the requirements of an evolving workflow process. Leads multi-functional teams to implement process improvement initiatives.Assists in the development of systematic approaches for assuring high quality services. Makes and implements recommendations for improved productivity, efficiency, accuracy, cost savings, safety, compliance, standardization, and revenue production procedures for a specific department by researching, reviewing, analyzing, and understanding business processes and translating that into business solutions. Collects, organizes, monitors, and evaluates operational, service, and performance data through automated reporting and regular communication to management and business units, identifying trends and areas for improvement. Performs data analysis to determine current performance and forecast and trend future performance to recommend improvements and/or corrective actions. Develops reports to detail the approval, implementation, and maintenance of all process improvement project plans. Builds and maintains databases and works with Information Systems to ensure system stability. Develops and maintains an internal procedural audit program for service and compliance. May provide functional guidance, advice and/or training to less-experienced business process improvement professional Show less Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an, efficient and cost-effective manner. Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities. Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations. Ensures all policies and procedures are consistently administered. Responsible for meeting key performance indicators targets for a given product. Supervises twenty staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes. Show less Designed, developed and produced effective training programs and support materials for new training programs that result in improved performance and achievement of organizational goals; modifies and updates existing training programs and support materials as neededConsulted with internal clients to provide analysis and recommendations for appropriate and comprehensive instructional materials using electronic and standard training deliveryTrained, supported, and evaluated designated trainers and supervisors in conducting mandated safety and other coursesProvided orientation and training on new course materials through the selection of appropriate training aidsProvided support to sales representatives in regards to training issues, may attend meetings with sales representative and customerActed as liaison between the training department and the fieldDesigned, developed, and managed systems and processes to support training data, metrics, and evaluation needsMaintained records of training activities and employee progressTracked and analyzed course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements; makes recommendations to management on needs assessment and evaluation resultsAdministered, organized and conducted structured learning experiences in connection with management and promotional development, on-the-job training, and employee orientation for company employees. 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  • Import Manager

    Jan 2016 - Aug 2017

  • Service Quality Manager

    Jun 2015 - Jan 2016

  • Clearance Supervisor

    Aug 2013 - May 2015

  • Senior Training Specialist

    Jun 2012 - Jul 2013

  • Analyst, Capacity Planning and Scheduling

    Oct 2011 - Jun 2012
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  Groupon

  Nov 2017 - Jun 2020

  Area Manager

  Submitted multiple process improvements leading to an increase of building capacity, and increase in productivity of rates by over 10% Manage Outbound operations daily, and ensure over 99% service level for customers.Engage with teams daily including collaborating with less experienced managers to help develop their careers.Saved company over $500,000 in bottom line dollars through process improvement over the course of this year.

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  NKY Gold and Silver

  Oct 2018 - now

  President