Ann Ding

Experience

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  Meritus Pelangi Beach Resort & Spa, Langkawi

  Jan 2017 - Apr 2017

  Guest Relations Officer

  -Consistently offered professional, friendly and engaging service.-Handled guests’ reservations, check-ins, check-outs and payment processes using OPERA system. -Communicated room status, received and dispatched requests and tasks to all key contacts.-Handled telephone calls and ensured all messages, information and requests are logged, communicated promptly and accurately to provide excellent service for both internal and external guests.-Proactively looked for solutions to solve customers’ complaints as well as provided accurate information on general inquiries to ensure guests’ satisfaction. Show less

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  DoubleTree by Hilton

  Jan 2019 - Apr 2019

  Business Development Trainee

  -Assisted in daily administrative tasks of a sales coordinator. -Handled and managed proposals as well as contracts to deal with customers.-Handled inbound calls, emails, and messages, answering customer queries, informing them of delays and scheduling marketing events. -Contacted customers to arrange appointments and ensured all sales representatives have high-quality, up-to-date support material. -Maintained filing systems to manage sales records, prepare reports and provide financial information to finance department. Show less

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  Bunglow37

  Aug 2020 - Sept 2022

  -Managed and led the sales & reservation team of 5 members onhandling inbound calls, emails, customer queries, organization ofevents and marketing campaigns-Examined and approved proposals and quotations prepared by teambefore sending out to customers-Actively sought out new sales opportunities through email blasting,social media, marketing campaigns-Trained and guided more than 10 new sales team members on theSOP of sales team-Organised and supervised more than 150 events ranging from socialevents to seminars, weddings, annual dinners and corporate events-Handled customers’ complaints and provide solutions to customer-related problems-Maintained customer retention rate around 80% over a two- yearperiod-Boosted overall visitor traffic by 50% by increasing social mediaposting, networking and marketing activities-Increased company’s Google ratings by 2 stars by engaging withcustomers and constantly gathered feedback from customers-Identified and engaged with third-party caterers to handle last minuteevents enquiries which helped to cut company's labor costs by 10%and increase event revenue by 15% Show less -Handled inbound calls, emails, messages, answering customer queriesand organization of events-Prepared and sent out proposals as well as quotations to customers toclose event deals-Coordinated and liaised closely with floor manager and kitchen stafffor events and functions-Organised and handled more than 100 social and corporate events toensure a smooth flow-Managed marketing campaigns and activities-Scheduled site-visit appointments and meetings as necessary-Handled customers’ complaints and provided solutions to customer-related problems Show less

  • Senior Sales and Marketing Executive

    Dec 2021 - Sept 2022

  • Sales and Marketing Executive

    Aug 2020 - Nov 2021
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  Adastra Intellectual Property Sdn Bhd

  Jul 2021 - Sept 2022

  Business Development and Marketing Executive

  -Managed existing client database and built relationships with currentand potential clients-Generated more than 100 new leads database to increase sales and toexpand company’s business-Handled clients’ enquiries, prepare quotations and manage salesprocess to close business deals-Identified new target market/business opportunities and approachedpotential client by making calls and sending sales and marketingemails-Followed up and updated clients on projects’ status from time to time-Organised and managed more than 20 seminars and exhibitionsrelated to intellectual property to attract and educate potential clients-Liaised closely with SME companies and closed several deals whichgenerated close to RM800k sales Show less