Francisco Javier Ortiz Jiménez

Experience

• 

  NGA Human Resources

  Apr 2013 - Apr 2021

  • R/3 Objects: WebDynpro, Smartforms, Adobeforms, Portal.• SAP HCM C-THR12-67 CerfificationCluster Lead for French customers:•Management of the team (around ten teammate)•Main responsible of the delivery and quality for the French customers .•Main point of contact for customers escalation.Single Point Of Contact of Henkel France:•Main point of contact of this customer being the responsible of the delivery and management of the incidents as well as the team's work distribution.•Incidents resolution in French Payroll (Payroll - Time, OM-PA, Smartforms, Adobeforms, etc.)•Excellent understanding of all aspects of Human Resources business processes.•Excellent problem-solving skill with ability to quickly analyze complex systems and identify improvements and resolution of critical issues.•Possess excellent communication with the customer.Single Point Of Contact of TOTAL EP:• TEPA - TOTAL EP Angola.• TEPNO - TOTAL EP Noruega.• TGPL - TOTAL GAS & PETROL LTD.•Main point of contact of these customers being the responsible of the delivery and management of the incidents as well as the team's work distribution.•Incidents resolution in Angola (Time Management, OM-PA, FI-TV, ESS/MSS, Webdynpro Smartforms, Adobeforms, etc.)•Incidents resolution in Norway and United Kingdom (Time Management, OM-PA, FI-TV, ESS/MSS, Webdynpro Smartforms, Adobeforms, etc.)•Excellent understanding of all aspects of Human Resources business processes.•Excellent problem-solving skill with ability to quickly analyze complex systems and identify improvements and resolution of critical issues.•Possess excellent communication with the customer. Show less • HCM: PA, OM, PY, TM, FI-TV, ESS/MSS.• R/3 Objects: WebDynpro, Smartforms, Adobeforms, Portal.• SAP HCM C-THR12-67 CerfificationSingle Point Of Contact of TOTAL EP:• TEPA - TOTAL EP Angola.• TEPNO - TOTAL EP Noruega.• TEPCA - TOTAL EP Canadá.• TEPUK - TOTAL EP United Kingdom•Main point of contact of these customers being the responsible of the delivery and management of the incidents as well as the team's work distribution.•Incidents resolution in Angola (Time Management, OM-PA, FI-TV, ESS/MSS, Webdynpro Smartforms, Adobeforms, etc.)•Incidents resolution in Norway, Canada and United Kingdom (Time Management, OM-PA, FI-TV, ESS/MSS, Webdynpro Smartforms, Adobeforms, etc.)•Excellent understanding of all aspects of Human Resources business processes.•Excellent problem-solving skill with ability to quickly analyze complex systems and identify improvements and resolution of critical issues.•Possess excellent communication with the customer.French customers:•Incidents resolution in French Payroll (Payroll - Time, OM-PA, Smartforms, etc.)•Understanding of all aspects of Human Resources business processes.•Excellent problem-solving skill with ability to quickly analyze complex systems and identify improvements and resolution of critical issues.•Possess excellent communication with the customer. Show less • HCM: PA, OM, PY, TM, FI-TV, ESS/MSS.• R/3 Objects: WebDynpro, Smartforms, Adobeforms, Portal.• SAP HCM C-THR12-67 CerfificationSingle Point Of Contact of many Spanish customers (Siemens, Vodafone, Shell, Pirelli, Empark Aparcamientos y Albatros):•Main point of contact of these customers being the responsible of the delivery and management of the incidents as well as the team's work distribution.•Incidents resolution in Spanish Payroll (Payroll - Time, OM-PA, Smartforms, Adobeforms, etc.)•Excellent understanding of all aspects of Human Resources business processes.•Excellent problem-solving skill with ability to quickly analyze complex systems and identify improvements and resolution of critical issues.•Possess excellent communication with the customer.Single Point Of Contact of TOTAL EP:• TEPA - TOTAL EP Angola.• TEPNO - TOTAL EP Noruega.• TEPCA - TOTAL EP Canadá.•Main point of contact of these customers being the responsible of the delivery and management of the incidents as well as the team's work distribution.•Incidents resolution in Angola (Time Management, OM-PA, FI-TV, ESS/MSS, Webdynpro Smartforms, Adobeforms, etc.)•Incidents resolution in Norway, Canada and United Kingdom (Time Management, OM-PA, FI-TV, ESS/MSS, Webdynpro Smartforms, Adobeforms, etc.)•Excellent understanding of all aspects of Human Resources business processes.•Excellent problem-solving skill with ability to quickly analyze complex systems and identify improvements and resolution of critical issues.•Possess excellent communication with the customer. Show less

  • Cluster Lead

    Jun 2019 - Apr 2021

  • Senior Sap Human Resources Consultant

    Jul 2017 - May 2019

  • SAP HR Consultant

    Apr 2013 - Jun 2017
• 

  Alight Solutions

  Apr 2021 - Jul 2024

  Cluster Lead
• 

  Strada

  Jul 2024 - now

  Cluster Lead