Klavdiya Kaveshnikova

Experience

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  Promsvyazbank

  Dec 2020 - Aug 2022

  Customer Relationship Management Analyst

  1. Supervised the whole call-center channel (additional sales for existing clients) which meant:- Created and developed reports (via SAS/SQL and Excel) based on business needs and main KPI's for an easy and visual explanation of the sales funnel and its problem;- Automated existing scripts to minimize human factor;- Held monthly meetings with the sales department and provided detailed analytics and visualization of problematic products or processes;- Forecasted quarterly individual plans for operators.2. Launched the passive clients churn project (among salary clients) that allowed to detect clients with constant salary withdrawal and organize communication with them to reduce the churn (SAS/SQL):- Described the portrait of salary client (age, salary level, employment, digital activity, etc.) in the context of transaction activity (POS) and made comparative analytics 2020-2021;- Identified behavioral markers that allowed to determine the direction of untracked operations, analyzed the credit load of outside banks and the diversion to the portfolio of liabilities; - Detected the heavy ATM users, built up the database for communication, and analyzed the results;- Communicated and brainstormed with prodtech for the development of personal client products. Show less

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  Zeal Group

  Aug 2022 - now

  Data BI Engineer

  Anti-Fraud & Regulatory Data Projects 1. Anti-Fraud (Trading): Built Top Of Book analytics with Quants to cut financial risk and improve market data accuracy. Delivered detailed documentation to support ClickHouse migration by Engineering—boosted scalability and performance.2. Revenue Reporting: Developed automated pipelines (BigQuery, dbt) for accurate financial reporting—key for Dubai license approval.3. EMIR Compliance: Led end-to-end EMIR reporting (BigQuery, dbt) with 250+ data checks and automated submissions—ensured UK regulatory compliance. Show less