Marion Armand

Experience

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  Merck Millipore

  May 2011 - Apr 2016

  Coordination of supply chain activities: Develop our top customers satisfaction’s and respond to their needs Improve processes for better delivery performances  Ensure the link between Sales / Planning / Production / Logistic / Final customer Responsible for the implementation of global project Deal with supply issue – Prioritize the KAs needs Participation to global sales meeting and customer visits Responsible for Order management and cash collectionPeople Management: Responsible for a team in charge of 3 European businesses (Custom & Hardware)• Harmonize processes• Be a support for the Sales organization • Deal with the supply disruption• Crisis management for our KAs Dotted line with the KAs representative responsible for my global accounts Show less

  • Global KA Customer Service Manager - Germany

    Jan 2014 - Apr 2016

  • Global Key Account Customer Service Leader - Netherlands

    May 2011 - Jan 2014
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  Merck KGaA, Darmstadt, Germany

  Apr 2016 - Mar 2019

  Director of Customer Excellence Asia Pacific - Singapore

  Build a Customer Excellence organization in APAC; member of the APAC Commercial Leadership Team• Develop a vision and strategy to optimize and bundle all support functions and processes, covering lead-to-cash for the Process Solutions business unit in APAC• Build and lead a Customer Excellence organization including: Customer Service, Commercial Support, and Technical Support teams• Responsible for managing >100 employees in 12 countries, covering total revenues €400+ million Drive integration of Customer Excellence functions within a complex regional organization• Develop a vision and strategy to optimize and bundle all support functions and processes, covering lead-to-cash for the Process Solutions business unit in APAC• Build and lead a Customer Excellence organization including: Customer Service, Commercial Support, and Technical Support teams Develop and support Sales initiatives• Generate new leads and opportunities, improve and build strong customer relations, implement strategic projects in collaboration with business partners to increase added value of the Customer Excellence organization Show less

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  MilliporeSigma

  Mar 2019 - Aug 2023

  Communication: Presentations and Content• Manage the communication needs of the BioProcessing organization through a formalized communication plan, including BioP Connect Forums, Quarterly Business Reviews • Create presentations for Executive Meetings including Strategic Planning Process and Business Analysis Meetings• Create presentations related to external stakeholders and critical internal meetings and tools for internal and external engagements • Writing reports and edits speeches and prepare executive summaries of reports• Working closely with Head of Communications and other Leadership Team members for alignment• Through a close partnership with corporate communication group develop and manage a strong collaboration in advancing Thought leadership and social media opportunities to advance the BioProcessing story Project Management & Critical Business Indicators• Drive project management of select initiatives across BioP, including: Quarterly Business Reviews, the coordination of the Strategic Imperative Programs, Town Halls, the Investment Fund, the Innovation Road Maps, Portfolio Reviews and the alignment of Marketing Plans• Actively managing deliverables, milestones and results on engagement focus areas (ELN, CCM, management development) • Manage the collection of QBR content, assemble, analyze and interpret actions required to meet critical success criteria. Formalize our key metrics and dashboard content for understanding and transparency at the PS and LS level • Participate and be active member of the BioProcess Leadership team to provide value insights and contribution to the leadership team workflow needs Show less

  • Senior Director, Global Business Performance BioProcessing

    Mar 2021 - Aug 2023

  • Head of Global Business Planning and Implementation - United States

    Mar 2019 - Mar 2021
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  Merck KGaA, Darmstadt, Germany

  Aug 2023 - now

  Vice President, Business Excellence, Process Solution