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Mansouri Rafik

Mansouri Rafik

Receptionist

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  • Timeline

  • About me

    Front Office Supervisor

  • Education

    • Sidi Dhrif Higher Institute of Touristic Studies

      2004 - 2008
      University Degree in Hospitality and Tourism Management hospitality

    • From Taher Ben Achour School

      1999 - 2003
      Bachelor’s Degree in Economics

  • Experience

    • El Mouradi Gammarth Hotel

      Apr 2009 - Sept 2011
      Receptionist

      Night auditor for 4 months. Receptionist for 2 years: Check in\out, customer service and cash register.

    • Magic Life Manar Hotel

      Apr 2013 - Nov 2013
      Receptionist

    • Houda Yasmine Hammamet Hotel

      Jan 2014 - May 2014
      Receptionist

    • Vincci Taj Sultan Hotel

      May 2014 - Aug 2015
      Front Office Supervisor

      Greet and inform customers, deal with complaints, change foreign currency and billing. Manage room occupancy. Assist the reservation manager. Control and supervise front desk stuff (timetable, followed complaints, guest feedback...) Coordinate with other hotel departments (inform them daily about the hotel occupancy, special events, memo executive, latest updates...)

    • Sheraton Tunis Hotel

      Dec 2016 - Apr 2020
      Front Office Receptionist

      Top room Upseller

    • Babylon Rotana Hotel

      Dec 2020 - Apr 2023
      Front Office Supervisor

      °Top room Upseller °Top Exclusiv membership cards seller °Best employee of the month (march 2022)

    • Nh collection Oasis Doha

      Nov 2022 - now
      Front Office Clerk

  • Licenses & Certifications

    • B2 english certificate

      AMIDEAST Tunisia
      Mar 2020

    • B1 german Certificate

      Goethe-Institut e.V.
      Mar 2023