Experience

• 

  Banco do brasil

  Jun 2009 - Jul 2010

  Bank clerk

  .

• 

  Itaú unibanco

  Jul 2010 - Sept 2012

  Relationship manager
• 

  Menagerie restaurant and bar

  Mar 2016 - Mar 2017

  Bar manager

  I reduced wages 20% throughout busy periods (Christmas and New Year’s Eve) by devising comprehensive improvements to operational efficiency.

• 

  Coffeeangel

  Jan 2017 - Dec 2018

  Manager shop operations

  I boosted sales by 40% by improving the shop’s physical layout and focusing on top-selling products.

• 

  The doyle collection

  Jan 2019 - Aug 2020

  Sommelier & beverage trainer

  Briefly, here are a couple of examples to illustrate my business acumen, people skills, and analytical focus on efficiency.★ I increased sales by designing and delivering training programs in which 40+ staff members developed skills and industry knowledge.★ I cut restocking time 40% and cleared 1/3 storage space by devising a new stock rotation program.

• 

  Banco itaubank s.a.

  Nov 2019 - Feb 2020

  Customer support specialist

  This was a short-term contract in which I had the opportunity to demonstrate my technical skills and aptitude. I trained branch professionals to implement cloud software products including a branch channel manager, website content manager, booking engine, and PMS. I guided and instructed trainees in three languages via phone, Google Hangout, and Go-to-Training platforms. I actively monitored the help desk queue and collaborated with users to resolve issues. Utilizing advanced programming techniques, I succeeded in increasing the efficiency of a rotating database 15 to 25%. Show less

• 

  Covalen

  Sept 2020 - Jun 2021

  Community operations analyst

  • Responsible for maintaining user safety, engagement and site integrity• Using automated internal data mining tools including the use of KDD tools• Data segmentation and clustering

• 

  Shopify

  Jun 2021 - Aug 2022

  • Theme Specialist

    Nov 2021 - Aug 2022

  • Plus Support Specialist

    Jun 2021 - Nov 2021
• 

  Kitman labs

  Aug 2022 - now

  Back end engineer