Experience

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  The taleon imperial hotel

  Feb 2006 - Jun 2007

  Front office administrator

  Handling day-to-day Front Office operations of a unique historical 5* hotel-museum located in the heart of Saint-Petersburg.Receiving and distributing incoming calls and correspondence.Preparing invitations, confirmations, shift reports, and documents for visa support.Settling and maintaining guests’ accounts.Conducting night audit and CID registration.Providing concierge services.

• 

  Taleon residence sheremetev palace 5*

  May 2007 - Dec 2009

  Events coordinator, administrative assistant

  Working in a team of a unique luxury mansion of the 18th century, exclusively accommodating top-ranking Russian and foreign guests, first members of the state, government and corporate officials, and business elite.Planning, organizing and coordinating outstanding events - governmental, corporate, and private.Working with VVIP guests (individuals and delegations).Working with claims and complaints, providing administrative support and concierge services.

• 

  Grand hyatt

  Apr 2010 - Jan 2013

  Guest services associate

  Handling day-to-day Front Office and Executive Lounge operations. Developing Front Office Hospitality SOPs.Performing duties of a call center operator, business center agent, concierge, and night auditor.Maintaining guest recognition programs. Handling guests’ complaints and queries.

• 

  Milaha

  Feb 2013 - May 2013

  Human resources administrative assistant

  Supporting the VP HR by providing administrative support to facilitate the smooth operation of the Human Resources Department.Managing the VP’s schedule, including scheduling of meetings, appointments, and interviews.Handling correspondence and communication of the VP’s Office. Producing and formatting briefing papers, reports, presentations, and other HR-related documents.

• 

  In-q enterprises by qatar museums

  Jul 2013 - Mar 2020

  Designing and implementing HR policies and practices in the areas of talent acquisition, employee engagement, diversity and inclusion, employee communication, conflict resolution, and change management.Assisting with the project of decoupling of IN-Q Enterprises from Qatar Museums with a total headcount of 150 employees.Recruiting and onboarding a total of 350 employees within 5 years.Assisting management with creating the SOPs, internal administrative forms and procedures, employee orientation programs.Assisting management with career succession plans.Preparing the payroll statement on a monthly basis. عرض أقل Providing HR business support to the Director of Operations.Managing staff recruitment, onboarding, employee relations, and separation.Liaising with numerous recruitment agencies on new and potential candidates under recruitment.Handling HR data including personnel files, appraisals, records of conversation, written warnings, etc.Assessing the training needs and monitoring training programs in place.Creating and developing training materials and internal guidelines to optimize and streamline internal processes. Managing staff housing and transportation.Managing staff attendance and leaves. Ensuring adherence to employment laws, regulations, HR policies and procedures. عرض أقل

  • Senior Human Resources Specialist

    Jun 2019 - Mar 2020

  • Human Resources Specialist

    Jan 2018 - Jun 2019

  • Human Resources Manager

    Jul 2013 - Dec 2017
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  Gas exporting countries forum (gecf)

  Mar 2020 - now

  Providing HR business support to the international intergovernmental organisation by contributing to the development and implementation of the HR strategy in all areas of recruitment, performance management, organizational design, and employee relations.Overseeing the HR unit of the organisation.Performing complex recruitment and selection activities of the GECF Secretariat. Designing and implementing HR and administrative policies and practices.Coordinating analysis and design of the organisational units and posts. Coordinating resolution of employees’ conflicts and disputes.Managing staff welfare and engagement activities.Assisting management with staff investigations.Managing staff dismissal and separation. عرض أقل Independently handling HR activities including onboarding, probation, annual assessments, performance management, succession planning, staff engagement, employee relations, and separation.Coordinating evaluation of the staff training requirements and implementing the training plans.Coordinating annual performance appraisal system. Assisting with disciplinary and performance management. Coordinating implementation of the business continuity plans.Implementing strategies and supporting practices for staff remote working. Manage staff welfare activities.Managing staff payroll. عرض أقل

  • Senior Human Resources Officer

    Mar 2021 - now

  • Human Resources Assistant

    Mar 2020 - Mar 2021