Experience

• 

  Blacks leisure group

  Feb 2011 - Feb 2013

  Customer service advisor

  This was my first job in retail. I learned many skills such as merchandising, customer service. product knowledge, training new employees, stock control, basic banking and paperwork reconciliation, advertising and KPI's.

• 

  Oakwood joinery services

  Apr 2012 - Mar 2013

  Trainee joiner

  I managed to acquire this job through my college course. I learned many skills such as preparing timber, machining timber, cutting and machining joints, assembly of doors, windows, staircases and door frames/linings, repairing timber, finishing, treating and painting timber. I also spent time out on sites and helped more experienced joiners with surveying jobs and fitting some of the products that we had created.

• 

  Roc uk limited

  Jul 2013 - Jan 2016

  Retail supervisor

  Whilst working at Esso, my duties involved processing shift and daily reconciliation reports, paying invoices, general administration, stock control, employee training and relations, cash handling and banking, professional customer service and dealing with complaints, general forecourt upkeep and general maintenance.

• 

  Mountain warehouse

  Mar 2016 - Mar 2017

  Supervisor

  08/08/2016 - Promotion to Supervisor

• 

  Strike

  Mar 2017 - May 2023

  • Mortgage Helpline Assistant Manager

    Sept 2022 - May 2023

  • Mortgage & Protection Adviser

    Jul 2021 - Sept 2022

  • Mortgage Helpline Team Leader

    Aug 2020 - Jul 2021

  • Mortgage Helpline Consultant

    Mar 2019 - Aug 2020

  • Lettings & Hosted Viewings Administrator

    Jun 2017 - Mar 2019

  • Viewings Administrator

    Mar 2017 - Jun 2017
• 

  Purplebricks mortgages

  May 2023 - now

  Mortgage helpline manager