Experience

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  Goodrich

  Dec 2009 - Feb 2010

  Internship - quality engineer

  • Acquired knowledge in ISO 9001, AS 9110, FAA part 145 (repair station).• Conducted inspections and quality audits in the workplace.• Conducted technical investigations & Generated Quality Reports for improvements.

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  St aerospace

  Apr 2011 - Nov 2015

  Senior technical sevices engineer (structures)

  • Provides engineering support to maintenance in implementation of modifications & upgrades on commercial aircrafts.• Analyses root cause & Generates rectification schemes for aircraft defects.• Liaise with customers (Fedex, Delta, Air Canada and Air New Zealand) and OEMs (Boeing & Airbus) for timely resolution of technical issues generated on the aircraft under maintenance and/ or modification.• Ensures that all works are designed and carried out in accordance with approved engineering data and in full compliance to airworthiness authorities/ customers' requirements.• Implementation of Airworthiness Directives and OEM Service Bulletins Show less

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  Pratt & whitney canada

  Mar 2016 - Nov 2018

  Aircraft engines technical specialist

  • Provides AOG technical, logistical and commercial support for turbofan, turbo turboshafts and APUs.• Provides accurate troubleshooting and in-depth engine data analysis.• Effectively processes and monitors events via the CRM (Customer Relationship Management) tool for all issues and concerns, and any commitments made to the customer, from initiation to closure.• Accurately assesses the customer's requirements while maintaining a high standard of etiquette and protocol with the customer during any form of contact.• Demonstrated excellent ability to handle time-sensitive & high-pressure situations with customers. Show less

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  Scoot

  Nov 2018 - May 2020

  Assistant manager (engineering)

  B737NG (2018 Nov – 2019 May)• Project Management of transfer of B737NG Aircraft from SilkAir to Scoot.• Provided oversight of Cabin Retrofit and Pre-Service Modifications.• Airline Engineering representative for CAAS Airworthiness Engineering and Continued Airworthiness discussions for approval of B737NG fleet.• Assisted in Negotiation & Novation of various PPH Contracts (SIAEC, BAPAS, Bridgestone, Honeywell, CFM & Collins Aerospace)• Provided Engineering Support for B737NG fleet• Reviewed & Facilitated the transfer of Aircraft documents and records• Managed Closure of B737NG Transfer Project and Negotiation of Cancellation Costs as project was cancelled due to SilkAir’s grounding of the B737Max.B787 (2019 May - 2020 May)• Provides AOG technical, maintenance and daily operational support for B787 Fleet.• Oversight of vendors providing fleet technical management and ITM support. Show less

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  Pratt & whitney canada

  May 2020 - Oct 2020

  Customer engineer

  Turbofan Customer EngineeringResponsible for technical and commercial after-market support for General Aviation (GA) customers in corporate, utility and military segments. Managing customer engineering activities from start to successful resolution.• Provide AOG technical troubleshooting, reliability analysis, preventive and corrective maintenance recommendations to ensure successful return to service for turbofan engines.• Review technical publications (EMM, SB, SI, SIL) and write concession letters• Main point of contact and escalation for Program related issues such as campaigns, commercial support, warranty disposition and disputes• Drive and ensure customer event resolution across internal stakeholders such as call centers, field operations, spares, repair & overhaul shops, sales and marketing• Support short and long-term strategy for Asia Pacific• Support continuous improvement using ACE - Kaizen and Value stream mapping• Present technical updates at P&WC and OEM conferences Show less

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  Atr

  Aug 2021 - now

  Technical support manager