Experience

• 

  Unisys india

  Oct 2014 - Aug 2017

  Service coordinator
• 

  Deluxe entertainment services group

  Sept 2018 - Sept 2019

  Client coordinator /account coordinator
• 

  Encora inc.

  Sept 2020 - Nov 2022

  Client services coordinator
• 

  Sonata software

  Dec 2022 - now

  Senior digital business analyst

  1. Analyze business requirements and translate them into technical specifications for digital projects.2. Lead and manage end-to-end digital transformation initiatives, ensuring alignment with business goals.3. Conduct market research and competitive analysis to inform digital strategy and innovation.4. Collaborate with cross-functional teams, including developers, designers, and product managers, to deliver digital solutions.5. Facilitate workshops and meetings to gather stakeholder requirements and drive consensus.6. Develop detailed project plans, timelines, and budgets, and track progress against milestones.7. Create and maintain comprehensive documentation, including business process models, user stories, and use cases.8. Conduct gap analysis to identify areas for improvement in current digital systems and processes.9. Utilize data analytics and business intelligence tools to derive insights and inform decision-making.10. Define and monitor key performance indicators (KPIs) to measure the success of digital initiatives.11. Ensure compliance with regulatory requirements and industry standards in all digital projects.12. Provide training and support to end-users on new digital tools and systems.13. Act as a liaison between business stakeholders and technical teams to ensure clear communication and understanding.14. Stay updated with emerging digital trends and technologies to drive continuous improvement and innovation.15. Prepare and present project reports and findings to senior management and stakeholders, ensuring transparency and alignment with business objectives. Show less