Experience

• 

  Jcpenney

  Nov 2009 - Mar 2013

  Sales associate

  Teach customers. When customers have a question, give them information about the product.Help customers. It’s your job to make their shopping experience the best it can be.Maintain product presentation. You should be excellent at making our products look amazing.Replenish products on the store floor. Be aware of when stock is low and restock things so that customers can always find what they’re looking for.Be conducive to a learning environment. Help your fellow associates grow in their skills. Show less

• 

  Golden tech - it solutions

  Mar 2013 - May 2015

  Systems engineer

  After starting at Golden-Tech as a Maintenance Tech, I was promoted to Onsite Tech and later to Systems Engineer. My main responsibilities during these years were: Administration and maintenance of network switches and routers in small to medium businessesSupport to all network and desktop operations for assigned customersSupport of mobile network devices and deployment of MDM networks Identify, evaluate, and solve issues affecting groups of users or an entire organization; mentor others in a wide range of software and hardware applications. Read, understood, and applied technical information; master new computer technologies. Provide an escalated level of support for networks, servers, and applications; high level of application and networking issues, knowing how to generate, communicate, and follow through with a plan of action. Self-manage your time and job through multiple steps. Attention to detail and the responsibility not to drop important details or customer requests. Fixed IT equipment and software not working properly or to customers’ expectations. Know how to research problems, including technology not familiar with. Review current IT situation if it exists and plan proper migration to new equipment and software. Installations to standard operating procedures where does not conflict with the best interest of the customer. Follow the installation through to the end ensuring no components of the install are missed and all customer needs are met. Foster communication with the customer and their employees to strengthen trust and partnership Anticipate technical issues and manage customer’s expectations. Always be sure our work is done at a professional level in functionality and appearance. Proper issue tracking, billing and customer support. Personable and empathetic to customers and their needs. Maintained a professional appearance. Show less

• 

  Bonness inc

  Nov 2015 - Aug 2016

  It support technician

  Administration and maintenance of all network equipment Wireless network maintenance and access restriction, often conducting surveys to detect and remove rogue devices Monitor network stability and conducted weekly scans to proactively detect any problems and make the network more efficient Help desk assistance to all desktop and laptop computers, printers and scanners Worked directly with management to deploy new technology, applications, MDM network, and helped look for solutions that will fit the company’s needs. Managed AD and Exchange servers to maintain an updated database Show less

• 

  Swfit sunguide center

  Aug 2016 - now

  Its technician ii

  Administration and support of all ITS (Intelligent Transportation Systems) operations, networks and software. Monitoring of network devices and servers Troubleshoot field devices in coordination with field technicians Automation of the process and database to keep an updated inventory and warranty lists Constant review and configuration of Domain Group Policy to meet DOT standards Working with different vendors to troubleshoot software specific issues Actively monitor network changes to keep documentation and network maps updated Administration of all helpdesk and domain operations in the facility Successfully conducted network upgrades to increase performance and security while at the same time following DOT standard for security and web access Show less

• 

  Swift sunguide center

  May 2022 - now

  Rtmc its it manager
• 

  Kyra solutions

  May 2022 - now

  It manager