Experience

• 

  Access telecom (bd) limited

  Feb 2003 - Nov 2010

  Senior executive

  o Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service.o Helping the marketing departments to identify and target their best customers and generate quality leads for the sales team. o Assisting the organization to improve customer management by optimizing information shared by multiple departments, and streamlining existing processes o Providing Sales and support team with the information and processes necessary to know their customers, understand and identify customer needs and effectively build relationships between the company and its customer baseo Organize and schedule meetings and appointmentso Provide general support to visitors Show less

• 

  Bdcom online ltd.

  Dec 2010 - now

  Customer Relationship Management (CRM): This includes:* Ensure good CRM by frequent purposeful visits to customers.* Submit offers on time and coordinate with product office and principal for timely delivery of products.* Update the customers on new products and services by giving product demonstration through presentations, exhibitions, etc.* Provide training to the customers regarding usability of products so that maximum benefit is derived.* Gather feedback from customers, regarding existing or new products.* Customer Satisfaction: Establish and maintain a high level of Customer satisfaction by meeting and surpassing customer expectations. Communicate to and work with the other departments as necessary to resolve Customer issues/concerns. Show less

  • Senior Manager

    Jan 2025 - now

  • Manager, CRM & Sales

    Jun 2017 - Jan 2025

  • Deputy Manager, CRM & Sales

    Dec 2010 - May 2017