Blessing Yenga, MSc Fin.

Experience

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  Office of The Auditor General Zambia

  Jan 2013 - Nov 2016

  Auditor Reporting and Co-ordination

  • Stakeholder management: Developed and maintained relationships with internal and external stakeholders to ensure seamless reporting and coordination of audit reports.• Conducted risk assessments to identify risk areas to define audit scope and methodologies. Conducted interviews, gathered preliminary information on auditees, and prepared working papers and documents for review.• Designed fieldwork steps and tests. Drafted, reviewed, and submitted audit reports.• Provided expertise on special projects and executed administrative projects as assigned. Show less

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  Blueknight Financial Llc

  Nov 2016 - Apr 2022

  Vice President Operations

  Performed Duties:• Led the development of loan generation strategies, focusing on key growth areas such as good customer service and increased marketing.• Reviewing and underwriting of new credit requests.• Data and Process Management: Maintained system integrity through regular updates and adjustments.• Assisted managers & loan assistants with loan repayment activities, collection of past due accounts, designing of payment plans, etc.• Oversaw loan management technologies and systems, such as Infinity and its integrations. Provided on-going support and training for internal and external users.• Designed loan products and pricing using statistical analysis of swaths of internal and external data.Achievements:• Helped to successfully grow loan origination and revenue collections by 30% in the first year of joining the company.• Helped the company to fully transition from a brick-and-mortar (physical locations) business model to a hybrid (online and physical stores) business model of providing financial products.• Created and implemented strategic plans to improve organizational efficiency, effectiveness, and overall performance. Show less

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  Association of Zambian Adventists in North America (AZANA)

  Jan 2022 - Apr 2022

  Treasurer
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  Vovo Listing Limited

  Mar 2022 - Jun 2023

  Vice President Operations

  Performed Duties:• Performance Management: Set clear Key Performance Indicators (KPIs) for the sales team. Used data-driven reports proactively for transparency and to inform strategic decisions.• Oversaw all projects, such as website development and its integrations. Provided on-going support and training for internal and external users.• Led the hiring, training, and development of a proficient Sales Operations team.• Cross-functional Collaboration: Engage closely with Marketing, Product, Implementation, and Customer Success departments to align on corporate objectives and enhance customer acquisition and retention efforts.• Managed key vendor negotiations and relationships.• Carried out primary and secondary market analysis to maintain a competitive pricing position in the market. Achievements:• Successfully developed and implemented the short- and long-term business strategy that led the company to pivot from a technology company to a finance firm.• Successfully helped the company raise capital from investors.• Created a data management system that helped the company collect market data and turn it in to deliverables for growth using word press, MailChimp and excel. Show less

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  TIAA

  Apr 2024 - now

  • Sr. Customer Advocate Licensed

    Nov 2024 - now

  • Financial Services Consultant

    Apr 2024 - Nov 2024