Fernando Madariaga

Experience

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  Universidad Nacional Andrés Bello

  Mar 2001 - Dec 2001

  Calculus Undergraduate Teacher Assistant

  Role: Assisting university professor with the instructional responsibilities. Supporting the skill development and problem solving techniques learning.Accomplishments: Proficient performance renewing the position for the second semester.

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  Universidad de Chile, Facultad de Economía

  Mar 2001 - Dec 2001

  Calculus Undergraduate Teacher Assistant

  Role: Assisting university professor with the instructional responsibilities. Supporting the skill development and problem solving techniques learning.Accomplishments: Proficient performance renewing the position for the second semester.

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  Multitiendas ABC

  Dec 2001 - Nov 2004

  Part Time Salesclerk

  Role: Electrical appliance and white goods salesperson.Accomplishments: Proficient performance, fulfilling the proposed store manager goals.

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  AMERICATEL- ENTEL

  Dec 2004 - Jul 2007

  Telemarketer

  Role: Communication with potential Latin customers in United States, in order to sell international long distance phone plans.Accomplishments: Proficient performance, full compliance with service quality standards and permanent productivity goals achievement (outstanding in sales).

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  CETRA. Centro de Estudios del Trabajo

  Mar 2005 - Aug 2010

  ITC Support (Information and Communication Technology)

  Role: Computing and networks technical assistance, equipment hardware and software maintenance.Accomplishments: Company network segmentation and performance improvement. Proactive templates implementation to improve management.

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  Riesgo Cero

  Jul 2007 - Mar 2008

  Telemarketer

  Role: Communication with potential clients to offer Banco de Chile bank current accounts.Accomplishments: Outstanding performance, prizewinner for loosely achieving the proposed goals, greatly exceeding the rest of the sales team.

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  Cooperativa Consorcio de Sindicatos

  Mar 2008 - Aug 2010

  Purchasing and Logistics Manager

  Role: Responsible for the operation, purchases and deliveries associated with the registered trade unions benefits.Accomplishments: Increase in registered trade union number, doubling the initial number. Proactive working template development.

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  Latin Telecom

  Sept 2010 - Sept 2014

  Role: In charge of planning, directing and controlling of the section's tasks and projects and of carrying out the service level agreements (SLA) and control of key performance indicators(KPI). Responsible of the generation of the service reports and the management reports, as well as advice and support to the commercial management of renewal of contracts with clients and suppliers.Accomplishments: Department rearrangement achieving a reduction of the response times around 30%. Standardization of technical reports. Show less

  • Service Manager.

    Mar 2011 - Sept 2014

  • Videoconference Equipment Operator & Specialized Support

    Sept 2010 - Mar 2011
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  Freelance Professional.

  Sept 2014 - now

  Tech Advisor.

  Role: Advisor on Electronic Security, Networking and videoconferencing solutions. Consultant on the development of automation solutions, with distance monitoring and control (IoT).Accomplishments: Irrigation control system design for the "María Estela de Liucura" farm (Cauquenes, VII Region), with distance monitoring and control (IoT).

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  Tyco Integrated Fire & Security

  Dec 2016 - May 2017

  Project & Support Engineer.

  Role: Tech leader on the Implementation of “Inventory Intelligent” Projects with RFID technologies for Department Stores. Networking, Software & RFID technologies specialized support. Assembly and implementation of the testing scenario of the Inventory Management System with passive RFID tech and TrueVUE Software. QA Server's Configuration.Accomplishments: Ripley Plaza Egaña store implementation. Active involvement in the document of SLA’s definition at the associated service.