Joseph Dow

Experience

• 

  Kohl's

  Apr 2017 - Oct 2017

  Retail Sales Floor Associate

  • Delivered the highest level of customer service as the head of the men’s department while ensuring complete customer satisfaction.• Trained as a store generalist in order to work in other areas of the store

• 

  Walgreens

  Oct 2017 - Jun 2019

  Customer Service Associate

  • Completed assigned tasks to provide customers with courteous, fast, and efficient service• Registered customer purchases on assigned cash register, collected cash and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed.

• 

  Starbucks

  Dec 2018 - now

  • Recruit, train, and mentor talent in various roles within the retail environment.• Maintains final accountability for store operations, partner development and financial contribution.• Conduct performance reviews, highlight positive attributes, and notate areas in need of improvement.• Exhibit the ability to manage labor, streamline processes, and overcome complex challenges.• Uses operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Microsoft Word, Excel, Outlook, Powerpoint, Adobe Photoshop, Monthly Status Report, Quarterly Business Review, cash management and inventory management. 收起 • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.• Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition. • Filters communication to the shift team as directed by the store manager.• Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service.• Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives. 收起

  • Store Manager

    Jul 2023 - now

  • Assistant Store Manager

    Aug 2022 - Jul 2023

  • Shift Supervisor

    Feb 2021 - Aug 2022

  • Barista

    Dec 2018 - Feb 2021