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Jeffrey K.

Jeffrey K.

Technical Service Representative

Followers of Jeffrey K.53 followers
location of Jeffrey K.Littleton, Colorado, United States

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  • Timeline

  • About me

    Aspiring beginner Musician & Writer

  • Education

    • Bonanza High School

      1994 - 1998
      General Diploma General Study

      Activities and Societies: I served as equipment manager for the junior varsity football team in 1996-1997 and for the varsity team the same year. General studies

    • Arapahoe Community College

      2018 - 2022
      Associate of Arts - AA Music DwD

      Transfer from Red Rocks Community College (RRCC) & changed my major to Associate of Arts Music Degree with Designation. I realized I could never work in a "9 to 5" style job. My career, any career, that I choose has to be flexible, and allows me to address a medical problem that is beyond my immediate control.So, I chose to focus on my hobby of playing music on piano/keyboard, then onward to learning to play the drums, and finally play guitar. My goal is to be a musician, with a… Show more Transfer from Red Rocks Community College (RRCC) & changed my major to Associate of Arts Music Degree with Designation. I realized I could never work in a "9 to 5" style job. My career, any career, that I choose has to be flexible, and allows me to address a medical problem that is beyond my immediate control.So, I chose to focus on my hobby of playing music on piano/keyboard, then onward to learning to play the drums, and finally play guitar. My goal is to be a musician, with a possible side career as a writer. Show less

    • Red Rocks Community College

      2013 - 2020
      Associate of Applied Science Computer Support Specialist

      I have taken A+ and Networking+ computer courses, and I plan on continuing to take other courses related to computer technology and repair.

    • Red Rocks Community College

      2013 - 2018
      Computer Tech Support Specialist COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

      Studied for an AAS Computer Tech Support degree with emphasis on network and internet security.

  • Experience

    • UPS Teleservices

      Oct 2000 - Oct 2003
      Technical Service Representative

      I provided technical support for UPS shipping products on consumer and UPS-provided computer systems which included a variety of platform operating systems with the exception of the Apple MAC system. Supported such software programs and hardware as Worldship, the older Teleship device, and the UPS internet shipping site www.ups.com. I've also had the pleasure of serving on their Beta software support team twice and received numerous honors and awards.

    • Expedia CruiseShipCenters

      Jan 2004 - Jun 2005
      Cruise Care Agent

      I handled inbound calls regarding cruise booking reservation requests, changes, and cancellations as needed. On occasion, it was also my job requirement to call cruise vendors for said changes and requests on behalf of the customer/guest including advocating on their behalf in regards to problems with their booking. Also processed payments via credit card and debit card.

    • Comcast

      Feb 2006 - Jan 2007
      Customer Account Executive

      Handled requests for service (new and existing customers), billing questions and concerns, billing adjustments as needed, and cancellations when requested.

    • Sitel

      Jan 2007 - Jan 2008
      Customer Support Representative

      Provided consumer support (technical, how-to, general questions) for SCEA (Sony Computer Entertainment America) products, specifically the PS3 (Playstation 3) console gaming and entertainment system.

    • Currently Unemployed & Disabled

      May 2008 - now
      Unemployed

      I am currently a live-in aide for my disabled parent.

    • Red Rocks Community College

      Jan 2013 - Jun 2016
      Student

      Part time student at Red Rocks Community college earning my Associate's degree in Applied Science for Computer Support Technician with the possibility of declaring a separate AAS degree in Network specialist or Network Security. I have begun to explore the potential possibility of going further to earn a Bachelor's Degree in this field.

    • Arapahoe Community College

      Aug 2018 - Oct 2019
      Student

      Part time student with my major in Associate of Arts Music Degree with Designation. I want to eventually learn to play piano, drums, and also guitar. I'd like to be a studio musician, or maybe a songwriter.

  • Licenses & Certifications