David Rojas

Experience

• 

  The Hartford

  -

  Quality Analyst

  Trained, coached, and provided quality feedback to over 100 internal & external associates. Managed multiple mailboxes which included internal complaints, escalated calls, and claims reformation disputes. Created procedures, trained and served as the Subject Matter Expert for the manual rating vendor group; this included auto, home and umbrella products.

• 

  Arrowhead General Insurance Agency, Inc.

  Apr 2002 - Oct 2004

  Customer Service Representative

  Answered incoming calls from insurance agents and insureds regarding billing, coverage questions or concerns. Routinely answered calls from field marketing representatives, task generally assigned to managers. As the teams point person I was appointed to regularly train incoming and current employees and was frequently asked to test glitches with our operating system. Underwrote new business applications, issued, renewed and made changes to insured’s personal auto insurance policies.

• 

  Mercury Insurance

  Apr 2017 - now

  Senior Claims Specialist

  Analytical auto claims adjuster, skilled in negotiation and mediation between company, customers, and, attorneys to determine liability. Meticulously evaluates all documentations and evidence to properly evaluate the merit and validity of each claim, while continuously providing extraordinary customer service.• Quickly investigates and determines liability to resolve claims in a timely fashion• Collaborates with SIU and Subrogation department to identify potential fraud and recovery opportunities• Negotiates bodily injury settlements, including early settlements. Reviews and evaluates medical records and bills to resolve bodily injuries claims with either the customer directly or with the customer’s attorney Show less