Vitaliy Khabarov

Experience

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  PJS MTS, Internet Service Provider / Customer Service Center

  Jan 2015 - Nov 2015

  Technical Support Manager

  - Registration and classification of applications received by technical support- Identification of possible causes of incidents- Closing tickets in accordance with the regulations- Work with feedback

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  DigiReal

  Feb 2016 - Jan 2017

  Technical Support Manager

  - Support for game project users- Work with incoming calls- Diagnosis and localization of incidents. Self-management of incidents in the area of ​​responsibility of the department.- Compilation and updating of technical documentation and instructions for users.

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  Marriott International

  Jun 2018 - Jun 2020

  Night Auditor

  - Answers to phone calls;- Work with incoming customer requests through CRM Salesforce;- Reporting;- Conducting a night audit;

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  MERLION

  Jun 2020 - Jun 2021

  Microsoft Navision ERP Technical Support Consultant

  - Work in the "Technical Support" group as part of the information technology department;- Work with incoming calls from users;- Analysis of problems and distribution of tasks;- Testing systems;- Monitoring the implementation of tasks helpdesk;- Fulfillment of applications to eliminate incidents with equipment and user programs;- Fulfillment of tasks on equipping user workstations, installing software and hardware;- Adjustment, modernization and repair of computer equipment. Cartridge replacement;- Consultation of employees on work in software;- Participation in writing internal technical support service instructions. Show less

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  Инновационная мобильность

  Jun 2021 - now

  Technical Support Engineer

  - Technical support (api integration)- Technical support (web)- Registration of requests from partners (email, phone, chat)- Analysis of logs- Search and suggestion of ways to solve and eliminate a malfunctioning situation- Notification of the work carried out and their timing in the event of emergency situations- Monitoring and analytics of suspicious activity- Work with the documentation