Ty'ara Haywood

Experience

• 

  Robert Half

  Sept 2016 - Dec 2017

  Receptionist/Customer Service Representative

  ⬩ Reduced telephone wait time by 50%, ensuring each customers request was fulfilled by resolving customer issues including purchase orders and invoices⬩Achieved a 99.5% customer approval rating with a compassionate and empathetic approach⬩Kept abreast of new program offerings and proactively pioneered recommendations to customers based on their interests⬩Established detailed knowledge and awareness of the evolving product offerings, improving customersretention by 9% by recommending new products to current customers Show less

• 

  Harvard Medical School

  Jan 2018 - Aug 2019

  IT Finance and Administration Assistant

  ⬩Processed 50+ purchase orders and invoices daily, securing approvals from IT budget owners and resolving vendor payment issues ⬩Maintained internal billing records, working with multiple departments to regularly update billing information⬩Orchestrated yearly software applications and equipment inventory aiding with Harvard Business School central finance administration to update the asset tracking system⬩Orchestrated departmental administrative procedures, providing administrative support for senior management. Show less

• 

  The Fleming Residence

  Dec 2019 - May 2021

  Pandemic Stay At Home Mom

  ⬩ Managed multiple schedules and created daily routines with built-in flexibility ⬩ Formulated and balanced budgets, paid bills and identified cost-saving opportunities for a household of 3⬩Supervised play activities and demonstrated school lessons to improve child’s language, motor, social, and early learning skills⬩Cleaned and maintained household duties to keep a tidy house⬩Kept track of grocery inventory, purchased and prepared healthy meals for family⬩Demonstrated excellent written and verbal communication, organizational skills, multitasking, time management, decision making, self-motivation skills, and the ability to work under pressure Show less

• 

  EN Consulting LLC

  May 2021 - Jan 2022

  Account Assistant

  ⬩Hired on a 5-month contract, extended to 9-month contract within one month of start date based on performance⬩Drafted 10+ client communications a day for mass distribution (i.e Newsletters, articles, press releases)⬩Orchestrated client support Inbox, including interfacing with 50 high-profile government officials in 5 different languages⬩Supported 50 client program delivery and quality assurance via scheduling support and experience survey distribution and analysis⬩Identified stories and key insights for knowledge sharing, working with partners and external firms to pioneer pieces for self-publication and external placement⬩Provided general support to the Account Manager to ensure client satisfaction Show less

• 

  UCare

  Oct 2022 - now

  Provider Assistance Center Representative

  ⬩ Effectively respond to and manage provider service requests and inquiries by accurately applying knowledge of UCare’s business, products, provider business practices and operation. ⬩ Successfully influence business results by establishing and maintaining effective provider relationships, ensuring a high degree of productivity and quality. Build fluency in multiple product lines.⬩ Communicate effectively with internal departments and external customers regarding provider concerns and research and resolve issues as appropriate. Educate providers on policies and procedures related to our health care programs. Show less