Wim Slippens

Experience

• 

  Netsurit

  Oct 2009 - Mar 2015

  • Intermediate proactive and reactive work based onsite at client premises as System/Network Administrator, working with service requests, incidents, problem management & change management.• Interact with clients in terms of supplying recommendations to improve their network.• Active Directory administration and maintenance.• Support of LAN/WAN and associated hardware.• Setup connectivity solutions.• Managing and maintaining of enterprise antivirus solutions (Trend) and troubleshoot problems.• Managing of backup solution, reporting and resolution of backup failures.• Resolution of server, workstation, hardware and software issues as well as peripherals.• Troubleshooting on different Windows 7, 8.1, Office 2007, 2010, 2013 and Windows Server 2003, 2008/R2, 2012/R2 platforms.• Liaising with 3rd party vendors for support, escalations or replacement of hardware still under warranty.• Assisting with projects at clients.• Providing after-hours support based on 24/7 schedule. Show less • Basic proactive and reactive work based onsite at client premises as System/Network Administrator, working with service requests, incidents, problem management & change management.• Interact with clients in terms of supplying recommendations to improve their network.• Active Directory administration and maintenance.• Support of LAN/WAN and associated hardware.• Setup connectivity solutions.• Managing and maintaining of enterprise antivirus solutions (Trend) and troubleshoot problems.• Managing of backup solution, reporting and resolution of backup failures.• Resolution of server, workstation, hardware and software issues as well as peripherals.• Troubleshooting on different Windows XP, 7, 8, Office 2007, 2010, 2013 and Windows Server 2003, 2008/R2 platforms.• Liaising with 3rd party vendors for support, escalations or replacement of hardware still under warranty.• Assisting with projects at clients.• Providing after-hours support based on 24/7 schedule. Show less • Internship program.• Part of Acknowledgements team, assigning all logged requests, incidents, monitoring alerts to relevant department for resolution.• Reporting on backups for MOF and ISO clients as well as online backups.• Part of Remote Operations team doing basic pro-active work on servers and workstations in client base.• Job shadow and assist Tier 2 Consultants based onsite at various clients.• Liaising with 3rd party vendors for support, escalations or replacement of hardware still under warranty.• Assisting with projects at clients. Show less

  • Tier 2 CSC

    Mar 2013 - Mar 2015

  • Tier 1 CSC

    Mar 2011 - Mar 2013

  • Intern

    Oct 2009 - Mar 2011
• 

  Computacenter

  Apr 2015 - Mar 2017

  • Fulfil the role of Customer Champion for both Schroders & NFUM• Serving as an esclation point for Junior Analysts.• Daily management of Incidents, Requests & PBIs for Junior Analysts to action.• Managing client escalations with Service Management team and take remedial action.• Troubleshoot, diagnose, test and resolve incidents.• Perform proactive maintenance, regular health checking and performancemanagement.• Managing and maintaining of enterprise VMware estates ESXi 4-4.1, ESXi 5, ESXi 5.5 & ESXi 6.0• Managing and maintaining of Citrix 4.5 and 6.5 environments.• Managing and maintaining of enterprise antivirus solutions (SEP andSophos) and troubleshoot problems.• Liaise and closely work with ITIL process based teams such as IncidentManagement, Change Management, Problem Management and RequestManagement.• Formulating of infrastructure changes based on client and supportrequirements as well as implementing infrastructure changes.• Assisting with implementation of projects and providing afterhours support.• Perform root cause analysis and remediation by way of PBIs Show less • Troubleshoot, diagnose, test and resolve incidents.• Perform proactive maintenance, regular health checking and performancemanagement.• Managing and maintaining of enterprise VMware estates ESXi 4-4.1, ESXi 5, ESXi 5.5 & ESXi 6.0• Managing and maintaining of Citrix 4.5 and 6.5 environments.• Managing and maintaining of enterprise antivirus solutions (McAfee andSophos) and troubleshoot problems.• Liaise and closely work with ITIL process based teams such as IncidentManagement, Change Management, Problem Management and RequestManagement.• Formulating of infrastructure changes based on client and supportrequirements as well as implementing infrastructure changes.• Assisting with implementation of projects and providing afterhours support.• Perform root cause analysis and remediation by way of PBIs Show less

  • Senior Wintel Tier 2 Support Analyst (Schroders & NFUM)

    Jun 2016 - Mar 2017

  • Wintel Tier 2 Support Analyst (Nationwide & Schroders)

    Apr 2015 - May 2016
• 

  1Nebula

  Apr 2017 - now

  • Cloud Solutions Engineer

    Oct 2022 - now

  • IT Manager

    Apr 2017 - Sept 2022