Ross Berryman

Experience

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  MSI

  Jan 2005 - Jan 2006

  Network/Software Support Engineer
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  Catholic Health Initiatives

  Jan 2007 - Jan 2010

  Systems Analyst
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  Kitchigami Regional Library

  Jun 2011 - Nov 2012

  Network Administrator

  • Support all Linux and Microsoft servers. • Support and deploy all Desktops.• Replace and support network firewalls.• Maintain and improve Active Directory (2008).• Deploy and manage new and existing users and computers.• Develop and implement network policy via group policy.• Evaluate current policy and revise as needed.• Maintain and support Exim Email server for the entire region.• Install Semantic Endpoint Protection server and replication partners for all sites.• Push out antivirus clients.• Install WSUS and maintain Windows updates.• Install Zabbix server and monitor network clients and server health. • Plan and deploy Windows Deployment Services (WDS). • Build images and implement image provisioning policies and procedures.• Image and reimage client computers for staff and public use.• Install OTRS ticketing server. • Resolve all tickets for nine remote sites and headquarters. • aintain all proxy servers and web filters for CIPA compliance. • Plan and execute new server and service roll outs.• implement and maintainMySQL Ticket database.• Implement Network inventory database (OCS NG).• Establish metrics reporting policies and procedures (splunk).• Gather statistical reports using crystal reports. • Maintain all wiring closets and HQ server room. • Manage All LAN, WLAN, WAN Infrastructure and Services.• Develop patron authentication solution for all wireless services within the region.• Evaluate traffic trends and shape traffic accordingly.• Create network diagrams and design network architecture. • Document network changes. • Provide tutorial and technical documentation.• Redesign IPSEC VPN Infrastructure.• Develop project management timeline and allocate resources for infrastructure redesign. Show less

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  Lexmark Enterprise Software

  Nov 2012 - Aug 2015

  Software Support Engineer

  • Support Acuo Software Productso AcuoMedo AcuoStoreo AcuoSemantix o AcuoMonitoro Act as an escalation point for entire team.o Mentor engineers while onboarding engineers to the team.o Collect Traces and triage for escalations to development.o Create and troubleshoot advanced tag mapper configurations.• Troubleshoot DICOM interfaces, routers, and archives.o Establish Dicom connectivity between servers, sites, and third party applications. o Diagnose TCP/IP communications using a CLI.o Ensure DICOM Standards are met and verify data integrity. o Create tag rules and correct misconfigurations of current tag rule routing.o Capture and analyze hex captures to identify communication and data related issues.• Troubleshoot HL7 interfaces o Establish HL7 messages are complete.o Ensure HL7 endpoints are compliant.o Reprocess failed HL7 messages with in the interface.o Clean up spinning jobs.o Troubleshoot Intelligo and Corepoint interfaces.• Provide upgrade serviceso Analyze current configuration and provide insight for future configurationso Perform Upgrades of Customer Sites and act as an escalation point for other engineers.• Analyze data and Identify issues using SQL queries.o Write advanced queries and scripts to assist team in troubleshooting.o Write advanced queries to update configurations.o Run volume analysis at customer sites to assist professional services analyze data trends.o Write custom reports for customers.o Run data clean ups for customers on demand. o Analyze SQL performance and Identify suspended processes.o Assist other engineers with SQL related issues.• Case ownership from open to close.• Work with development engineers on bug resolution. • Provide support to other business areas such as migrations, implementations, and sales.• Provide On-Call escalation support to On-Call engineers. Show less

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  Lexmark Enterprise Software

  Jul 2016 - Aug 2019

  Acuo Technologies / Lexmark International Inc.Software Support Specialist o Act as an escalation point for team.o Mentor engineers while onboarding engineers to the team.o Collect Traces and triage for escalations to development.o Create and troubleshoot advanced tag mapper configurations.o Perform Orphan Cleansing as requested by customers.o Complete special projects.• Troubleshoot DICOM interfaces, routers, and archives.o Establish DICOM connectivity between servers, sites, and third party applications. o Diagnose TCP/IP communications using a CLI.o Ensure DICOM Standards are met and verify data integrity. o Create tag rules and correct misconfigurations of current tag rule routing.o Capture and analyze hex captures to identify communication and data related issues.o Establish HL7 messages are complete.o Ensure HL7 endpoints are compliant.o Reprocess failed HL7 messages with in the interface.o Clean up spinning jobs.o Troubleshoot Intelligo and Corepoint interfaces.o Analyze current configuration and provide insight for future configurationso Perform Upgrades of Customer Sites and act as an escalation point for other engineers.• Analyze data and Identify issues using SQL queries.o Write advanced queries and scripts to assist team in troubleshooting.o Write advanced queries to update configurations.o Run volume analysis at customer sites to assist professional services in data analysis.o Write custom reports for customers.o Run data clean ups for customers on demand. o Analyze SQL performance and Identify suspended processes.o Assist other engineers with SQL related issues.• Assist with Escalated Cases and provide 2nd tier support to Enterprise Support Engineers.• Work with development engineers on bug resolution. • Provide support to other business areas such as migrations, implementations, and sales.• Provide On-Call escalation support to On-Call engineers Show less • Technical Architect supporting Partner Account Managers.o Design, architect, test, optimize and certify our healthcare platform (VNA, viewer, worklist, connectivity) with multiple value add strategic partners.o Act as the Solution Architect’s technical resource.o Channel technical interface between engineering, solutions marketing, implementation and support and partner related third party solutions.• Provide Direct support for OEM sales opportunities. o Provide highly skilled pre-sales technical support for Vendor Neutral Archive and associated applications. o Collaborate with and backup peers from across the country to provide efficient pre-sales support nationwide.o Analyzes current technology infrastructure and its ability to support strategic objectives. Show less

  • Software Support Analyst 2

    Sept 2015 - Aug 2019

  • Solutions Architect

    Jul 2016 - Jan 2017
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  Comcentric

  Jan 2020 - Jan 2021

  Network Operations Technician

  • Maintain and troubleshoot Layer 2 and 3 circuit issues.• Troubleshoot BGP routing issues.• Troubleshoot Cisco cellular modem configurations.• Troubleshoot Cradlepoint wireless routers.• Respond to service alarms. And provide stakeholders valuable insight and updates.• Troubleshoot VOIP related issues and assist with BroadSoft configuration issues.• Troubleshoot Layer 3 QOS SIP issues.• Troubleshoot Polycom telecom equipment.• Provide direct support to business class customers. • Create and dispatch trouble tickets to appropriate service groups. • Implement Adtran, Cisco, and Juniper router and switch configuration changes. Show less