Deep Enrich
Martin Brownlee
Inbound Customer Service
238 followers
Belfast, Northern Ireland, United Kingdom
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About me
Service Manager at GLL
Education
Queen's University Belfast
2012 - 2015Bachelor of Science (BSc) Business Information Technology 2:2St Marys Christian Brothers Grammar School
2001 - 2006
Edge Hill University
2021 - 2022PGCE Secondary Education and TeachingPGCE Secondary Computer Science and Information Technology with QTS (11-16)
Experience
Play.com
Oct 2007 - Feb 2008Inbound Customer ServiceDealt with customer queries and complaints. Refunded returned items, arranged collection and deliveries by parcel force across the UK and Ireland.
The Laurel Glen Roadhouse
May 2008 - Aug 2016Bar SupervisorCustomer service, cash handling, general upkeep of hygiene of bar area and washrooms, taking deliveries. Preparing daily takings for security company and bank. Creating and updating current advertising mediums. Organising staff weekly and daily rotas. Opening and closing of building ensuring all nessesary health and safety checks have been completed.
GLL
Aug 2016 - nowService Manager
Oct 2019 - nowTrainer Assessor
Jan 2023 - nowDuty Manager
Jun 2018 - Oct 2019Duty Manager
May 2018 - Oct 2019Customer Service Advisor
Aug 2016 - May 2018Customer Service Advisor
Aug 2016 - May 2018
Licenses & Certifications
- View certificate
GCSE Computer Science - Professional Development 2021-2022
Teach Computing Merseyside & WarringtonSept 2021
AED Specialism
Royal Life Saving Society UK - RLSS UKFeb 2023TA Core Award
Royal Life Saving Society UK - RLSS UKFeb 2023National Pool Plant Operators Certificate
Royal Life Saving Society UK - RLSS UKMay 2022- View certificate
MTA: Introduction to Programming Using HTML and CSS - Certified 2021
MicrosoftFeb 2021 - View certificate
MTA: Database Fundamentals - Certified 2021
MicrosoftMar 2021 
Fitness Instructing Level 2
Active IQAug 2017NPLQ 9th Gen Specialism
Royal Life Saving Society UK - RLSS UKFeb 2023National Pool Lifeguard
Royal Life Saving Society UK - RLSS UKAug 2022Pool Extraction Board Endorsement
Royal Life Saving Society UK - RLSS UKFeb 2023
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