Martin Brownlee

Martin Brownlee

Inbound Customer Service

Followers of Martin Brownlee238 followers
location of Martin BrownleeBelfast, Northern Ireland, United Kingdom

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  • Timeline

  • About me

    Service Manager at GLL

  • Education

    • Queen's University Belfast

      2012 - 2015
      Bachelor of Science (BSc) Business Information Technology 2:2
    • St Marys Christian Brothers Grammar School

      2001 - 2006
    • Edge Hill University

      2021 - 2022
      PGCE Secondary Education and Teaching

      PGCE Secondary Computer Science and Information Technology with QTS (11-16)

  • Experience

    • Play.com

      Oct 2007 - Feb 2008
      Inbound Customer Service

      Dealt with customer queries and complaints. Refunded returned items, arranged collection and deliveries by parcel force across the UK and Ireland.

    • The Laurel Glen Roadhouse

      May 2008 - Aug 2016
      Bar Supervisor

      Customer service, cash handling, general upkeep of hygiene of bar area and washrooms, taking deliveries. Preparing daily takings for security company and bank. Creating and updating current advertising mediums. Organising staff weekly and daily rotas. Opening and closing of building ensuring all nessesary health and safety checks have been completed.

    • GLL

      Aug 2016 - now
      • Service Manager

        Oct 2019 - now
      • Trainer Assessor

        Jan 2023 - now
      • Duty Manager

        Jun 2018 - Oct 2019
      • Duty Manager

        May 2018 - Oct 2019
      • Customer Service Advisor

        Aug 2016 - May 2018
      • Customer Service Advisor

        Aug 2016 - May 2018
  • Licenses & Certifications

    • GCSE Computer Science - Professional Development 2021-2022

      Teach Computing Merseyside & Warrington
      Sept 2021
      View certificate certificate
    • AED Specialism

      Royal Life Saving Society UK - RLSS UK
      Feb 2023
    • TA Core Award

      Royal Life Saving Society UK - RLSS UK
      Feb 2023
    • National Pool Plant Operators Certificate

      Royal Life Saving Society UK - RLSS UK
      May 2022
    • MTA: Introduction to Programming Using HTML and CSS - Certified 2021

      Microsoft
      Feb 2021
      View certificate certificate
    • MTA: Database Fundamentals - Certified 2021

      Microsoft
      Mar 2021
      View certificate certificate
    • Fitness Instructing Level 2

      Active IQ
      Aug 2017
    • NPLQ 9th Gen Specialism

      Royal Life Saving Society UK - RLSS UK
      Feb 2023
    • National Pool Lifeguard

      Royal Life Saving Society UK - RLSS UK
      Aug 2022
    • Pool Extraction Board Endorsement

      Royal Life Saving Society UK - RLSS UK
      Feb 2023