Nicky De Graaf

Experience

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  Endemol

  Jul 2006 - Mar 2009

  Extra role in Onderweg naar Morgen

  extra role as a waitress

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  Hols & Borghols

  Sept 2008 - Mar 2009

  Retail assistant

  Hols & Borghols was a baby and children clothing retail store, where I worked as a retail assistant and assisted in online procurement of new products.

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  Fourplus

  Sept 2008 - Mar 2009

  Callcenter Agent Inbound

  - Customer service- Sales

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  Gasthof Zillertal

  Nov 2009 - Apr 2010

  Crew Member

  Gasthof Zillertal is a hotel owned by Saiko, a Dutch snowboard and surf travel touroperator. As a crew member I helped with several tasks including: Working behind the bar, preparing and serving meals, cleaning rooms. We did not just work there, but connected with guests and went snowboarding with them in our free time as well.

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  Australian Wildlife Adventures

  Feb 2013 - Jul 2013

  Management Trainee

  * Responsible for the social media marketing plan and execution* Sales * Product Training for Travel Agents on location* Passenger statistics* General Administration and bookkeeping * point of contact for customers, suppliers and travel agents.I was involved in the daily tasks of running the business. This included Coodlie Park Farm retreat, where the office for both companies is located. The daily tasks consisted of handling bookings and payments, contact with suppliers, updating websites and social media sites, handling tour statistics and general administration tasks.Furthermore, I trained travel agents on location and gave them updates on any new information. I developed a social media marketing plan for the Nullarbor Traveller and gave advice on how to improve the internal processes of the company as a assignment for university.I have experience with: MS Word, Excel, PowerPoint, Outlook, SPSS, Wordpress, HTML, MailChimp and several Social Media Channels. Show less

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  Coodlie Park Farm Retreat

  Feb 2013 - Jul 2013

  Management Trainee

  I was involved in the daily tasks of running the business and the host on location. Not only for Coodlie Park, but also for the tour operator Australian Wildlife Adventures (formerly known as The Nullarbor Traveller). I handled and processed the bookings.

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  Treble Cone Ski Area

  Jun 2015 - Sept 2015

  Guest Services

  Sales of lift passes and snow sport products. Customer information. Banking for the different departments.

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  Lake Wanaka i-site Visitors Centre

  Oct 2015 - Mar 2016

  Sales Consultant
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  Wyndham Vacation Resorts Asia Pacific

  May 2016 - Jan 2017

  Guest Service Agent
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  Mountain View Backpackers

  Mar 2019 - Apr 2020

  Manager

  Day to Day operationsStaff recruitment, training and managementMarketing and SalesB2B salesCustomer ServiceAccountingGuest statistics

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  Centre for Shamanism

  Nov 2022 - now

  Social Media Assistant

  Voluntary work Creating Content for Instagram and setting up the YouTube channel. Consistently editing and uploading content and videos.