Esam Nassar

Experience

• 

  Philadelphia schools

  Aug 1998 - Aug 2004

  Physical Education Teacher
• 

  Power Hut Gym

  Feb 2001 - Sept 2002

  Personal Trainer
• 

  Orthodox Club

  Sept 2002 - Feb 2010

  Athletic and Body Building Training Supervisor
• 

  Fitness First Middle East

  Mar 2010 - Sept 2022

   Raising Fitness First Standards; starting with costumer service ensuring positive overall customer experience Reviewing the head count for the region and decreasing the cost of employment by clustering some positions Reviewing all the suppliers’ contracts and work on better margins to cut off any un-necessary additional cost Supporting the sales team and increasing the head count on some clubs to boost the performance Improving the closing count of the memberships by 10% within the first year of operation Utilizing the pool facilities as a unique selling point; maintaining it highly and hiring the right candidates to drivethe business and achieve set budgets on Swimming Academy Developing the teams through regular one on one’s meetings and by providing courses and trainings Creating healthy competitive environment for the region and empowering the team Conducting leadership training for Club Managers and Heads of Departments (i.e.: The 5 Levels of Leadership) Show less  Supervising and supporting Jordan two branches Analyzing the P&L sheets on monthly basis and comparing like for like for departments with finding the propersolutions and ways to enhance revenue streams Focusing on customer experience by applying “Fitness First Member Journey” ensuring member’s positiveexperience and taking feedbacks from members to fill all the holes Managing the control access gates and increasing club security along with controlling the count of towel service Adding new revenue streams such as renting spaces in the club for a constant revenue with zero cost Making sure the day-to-day operations are run smoothly with the highest standards Working closely with head of departments to ensure achieving set budgets Renovating needed areas to improve customer satisfaction Creating great environment and culture in the workspace that reflected positively on the team performance Developing and empowering the team and meeting them regularly; establishing clear goals, responsibilities and expectations and growing them to higher roles Show less  Improving profit margins by focusing on small changes being easy to measure and analyzing how each reflects Implementing positive changes in the sales and renewal team; hiring new blood to boost the energy and tocreate competitive environment leading in higher productivity Implementing methods leading an increase in members’ retention by 20% Fixing the head count of each department and improve each department performance Supporting head of departments and working closely with them and leading by example Managing and solving problems in creative way getting everyone happy and satisfied Enhancing clubs’ cleanliness & maintenance by scheduling tasks to be done on daily, weekly & monthly basis Show less

  • Regional Head of Operations for KSA and Jordan

    Mar 2018 - Sept 2022

  • Senior Club General Manager

    Mar 2017 - Feb 2018

  • Club General Manager

    Sept 2015 - Feb 2017

  • Assist Club General Manager

    Oct 2014 - Aug 2015

  • Fitness Manager

    Feb 2013 - Sept 2014

  • Personal Trainer

    Mar 2010 - Jan 2013
• 

  Vy Health Club - Jordan

  Jun 2023 - now

  General Manager

  • Analyzing the P&L report on monthly basis and finding the proper solutions and ways to enhance revenue streams • Working on the team development.• Improving the closing count of the memberships• Supporting head of departments and leading by example • Focusing on customer experience, adding new features and equipment to improve customer satisfaction.• Following up the club’s cleanliness and maintenance day by day.