Miki I.

Experience

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  Fundatia Dori Slosberg Romania

  Nov 2011 - Nov 2012

  Marketing & Partnership Officer

  Created awareness campaigns regarding the low level of road safety; organised various thematic events, managed a photo project, persuaded people to get involved in our cause.

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  Anca Poterasu Gallery

  Oct 2012 - May 2013

  Intern

  Elaborated strategies to engage youth in Contemporary Art activities. Promoted the gallery offline and online; accomplished various administrative tasks. Prepared exhibitions.

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  Auditorium GmbH

  Mar 2013 - Jun 2013

  Marketing Advisor - Project based

  Took care of marketing and communication aspects, supporting a team of IT students developing an android traveling guide application as part of the Innovation Labs tech pre-accelerator program.

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  Media Production Group (MPG)

  Feb 2014 - Jul 2014

  Intern

  Organized sports competitions. Participated in all the steps prior to an event: planning, production and organization. The projects and events developed here allowed me to perfect my customer relations and support skills while working under pressure. Events: First edition of Urbatlon Bucharest ( 21st of June 2014), RidersClub competitions: ZIua B, La Broaste, Dumbrava cu Margaritar.

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  Social Bunny

  Jun 2015 - Feb 2016

  Copywriter

  Writing and editing persuasive, SEO friendly content for various websites, both in English and Romanian. Working closely with the art director and the clients towards developing creative ideas and concepts to fit their brand's values, vision and personality.Latest projects: http://fumetto.ro/ http://friends-studios.ro/

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  ING

  Mar 2016 - now

  Enabled a global CX community in +10 countries to deliver on ING's CX strategic pillar by leveraging my planning and connector abilities to create a flourishing CX ecosystem. I orchestrated events like Global CX Day, to create a customer-centric mindset and focus across ING, promoting knowledge-sharing, collaboration, and continuous learning. My expertise lies in identifying the best evolving opportunities for each project, ensuring our initiatives are ahead of the curve. Even under tight deadlines, I thrive on nurturing relationships, driving engagement, and maximizing synergies to achieve collective success and excellence in CX. Show less Successfully built and led the global innovation-focused PACE multi-channel community, executing a comprehensive strategy. I bridged learning, practice, and transformation teams to achieve organizational objectives. I shaped, managed and evolved Innovation (PACE) Academy's content and marketing, consolidating its positioning in the organization and fostering collaboration among experts from 15 countries. My focus on seamless knowledge-sharing contributed to exceptional customer experiences with PACE. Show less

  • Business Manager to the Global Head of Data Quality

    Dec 2023 - now

  • CX Community Manager

    Sept 2022 - Nov 2023

  • ING Labs Community manager a.i.

    Feb 2022 - Sept 2022

  • Innovation Community Manager

    Feb 2019 - Sept 2022

  • Innovation Management Consultant

    Sept 2017 - Feb 2019

  • Jr. Communication Officer

    Mar 2016 - Sept 2017