Jayendran Yerakiah

Experience

• 

  Menzies Aviation

  Mar 2009 - now

  • Developing and Implementing Procedures: Developed, implemented efficient warehouse procedures, workflows to optimize productivity and minimize errors.• Coordination with Suppliers: Coordinated with suppliers and vendors to ensure timely delivery of materials and supplies.• Regulatory Compliance: Maintained compliance with aviation regulations and safety standards.• Process Improvement: Continuously evaluated and improved warehouse and logistic processes to enhance efficiency and cost-effectiveness.• HR Management: Hiring, training, and performance management.• ULD Management: Responsible for all clients' Unit Load Devices (ULD) with a focus on the highest efficiency and availability.• Safety Protocols: Implemented and enforced warehouse safety protocols and regulations.• Training and Education: Initiated and maintained the team's training records.• Export Department Management: Managed the export department, including front desk, customer service, acceptance office, cargo controllers, valuable controllers, and the ULD department, ensuring correct processes and documentation.• Key Account Management: Managed close relationships with all customer airlines as a key account manager.• Inventory Control: Oversaw inventory control and management, including receiving, storing, and shipping products.• Equipment Maintenance: Managed equipment maintenance and repairs.• Problem Analysis: Analysed problems, identified alternative solutions, projected consequences of proposed actions, and implemented recommendations in support of goals. Show less • Operational Strategy: Implemented strategies to ensure charters operated safely, securely, on-time, and with planned payload.• Process Optimization: Planned local operating procedures to ensure safe and secure handling of flights and cargo, optimizing fuel uplift, ground-handling, routing, load planning, and crewing.• Stakeholder Coordination: Acted as the focal point for charter operations, providing updates to key internal and external stakeholders on cargo logistics and flight progress.• Security Management: Requested and implemented security approvals and mitigation processes on the ground.• Data-Driven Decisions: Designed reports and decision-making tools to monitor operations, track KPIs, and support data-driven decisions.• Process Improvement: Improved and developed operational requirements, ensuring updates were reflected in the Cargo manual. Show less • Coordinated and supervised the safe, timely turnaround of aircraft from arrival to departure.• Managed all ground handling activities to ensure compliance with IATA and airline-specific procedures.• Monitored loading and offloading operations, ensuring adherence to load plans and regulatory requirements.• Facilitated efficient communication among ground handling teams to optimize operational efficiency and minimize delays.• Implemented safety protocols and managed risk assessments to ensure secure handling of flights and cargo.• Reported and documented any ground incidents or irregularities in accordance with IATA and airline standards. Show less • Communicated with Aircraft: Maintained constant communication with aircraft to address and action their requests, ensuring smooth and efficient operations.• Operational Coordination: Liaised with relevant departments, including passenger services, ramp, and operations, to ensure seamless coordination and execution of tasks.• Flight Monitoring: Provided real-time updates on flight information and coordinated with departure and arrival stations to maintain situational awareness and operational efficiency.• Flight Watch: Monitored ongoing flights, ensuring they adhered to schedules and were promptly addressed for any irregularities.• Message Dispatching: Sent critical messages and updates to necessary stakeholders, maintaining a robust communication flow Show less • Acted as a liaison between Airports Company South Africa (ACSA), service providers, and airline customers to provide accurate and timely information.• Monitored and ensured that all operational and ramp activities adhered to the prescribed timelines as outlined in SLA agreements.• Coordinated with the airport company to arrange parking bays and meet other operational requirements efficiently.• Facilitated clear and effective communication among various stakeholders to support seamless airport operations.• Ensured compliance with safety and security protocols, enhancing operational efficiency and reliability. Show less

  • Export Duty Manager

    May 2022 - now

  • Freighter Duty Manager (Acting)

    Oct 2021 - Apr 2022

  • Loadmaster / Load controller

    Dec 2014 - Apr 2022

  • Turnaround Coordinator (TAC)

    Jul 2013 - Apr 2022

  • Operations Control Center (OCC)

    Aug 2010 - Aug 2013

  • Airport Management center agent (AMC)

    May 2010 - Aug 2010

  • Customer Service Agent

    Mar 2009 - Apr 2010