Mégane Vuillermoz

Experience

• 

  Urban Purveyor Group

  May 2014 - Jul 2015

  Waitress

  Waitressing in a FrenchBrasserieDiscovery ofthe hospitality industry

• 

  Hush Restaurant

  Oct 2015 - Jul 2017

  Head Waitress

  - Operating daily service ensuring guests' recommendations and satisfaction- Ensuring pleasant team environment with strong team work- Dealing with customers' complaints- Reporting daily activities to manager- Promotion due to high sales and positive feedback from customers

• 

  Delhicioso! Food. Culture. Delivered.

  Mar 2018 - Jun 2018

  Sales Internship

  - Market research on potential B2B leads- Creating strong customers' relations- Working with OneCoWork as main client- Assisting in weekly menu creation- Keeping track of progress in organised excel files- Working close with marketing department

• 

  Tripadvisor

  Sept 2019 - May 2020

  Customer Support Specialist
• 

  Amazon

  Sept 2020 - Dec 2021

  Account Specialist

  - Activity and performance of selling partners' account- Finding sustainable business solutions with selling partners' to meet the required targets- Ensuring the understanding of policies and metrics - Assisting in the use of available tools- Following up on clients to assess improvement

• 

  Shiji ReviewPro

  Jan 2022 - now

  - Training & Development- Problem Solving- Performance Monitoring- Strategic Planning- Cross Department Project Management- Customer Success Operations - Key Account Management- Executive Business Review- Consulting- Expansion - Account Management- Customer Success- Project Implementation- Product Knowledge and Training- Problem solving

  • Team Leader Customer Success

    Nov 2024 - now

  • Senior Customer Success Manager

    Apr 2024 - Oct 2024

  • Customer Success Manager

    Jan 2022 - Mar 2024