Mégane Vuillermoz

Mégane Vuillermoz

Waitress

Followers of Mégane Vuillermoz592 followers
location of Mégane VuillermozBarcelona, Catalonia, Spain

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  • Timeline

  • About me

    Hospitality Consulting | Tech Industry | Operations | Customer Success

  • Education

    • EU Business School

      2017 - 2019
      Bachelor of Arts - BA Leisure & Tourism Management

      Based on the Barcelona campus, EU Business School offers an international learning environment, with experienced professors and a great network around Barcelona, and the world, with alumni from the 3 different campus.

    • TAFE NSW

      2014 - 2015
      Licentiate degree Hospitality Administration/Management
  • Experience

    • Urban Purveyor Group

      May 2014 - Jul 2015
      Waitress

      Waitressing in a FrenchBrasserieDiscovery ofthe hospitality industry

    • Hush Restaurant

      Oct 2015 - Jul 2017
      Head Waitress

      - Operating daily service ensuring guests' recommendations and satisfaction- Ensuring pleasant team environment with strong team work- Dealing with customers' complaints- Reporting daily activities to manager- Promotion due to high sales and positive feedback from customers

    • Delhicioso! Food. Culture. Delivered.

      Mar 2018 - Jun 2018
      Sales Internship

      - Market research on potential B2B leads- Creating strong customers' relations- Working with OneCoWork as main client- Assisting in weekly menu creation- Keeping track of progress in organised excel files- Working close with marketing department

    • Tripadvisor

      Sept 2019 - May 2020
      Customer Support Specialist
    • Amazon

      Sept 2020 - Dec 2021
      Account Specialist

      - Activity and performance of selling partners' account- Finding sustainable business solutions with selling partners' to meet the required targets- Ensuring the understanding of policies and metrics - Assisting in the use of available tools- Following up on clients to assess improvement

    • Shiji ReviewPro

      Jan 2022 - now

      - Training & Development- Problem Solving- Performance Monitoring- Strategic Planning- Cross Department Project Management- Customer Success Operations - Key Account Management- Executive Business Review- Consulting- Expansion - Account Management- Customer Success- Project Implementation- Product Knowledge and Training- Problem solving

      • Team Leader Customer Success

        Nov 2024 - now
      • Senior Customer Success Manager

        Apr 2024 - Oct 2024
      • Customer Success Manager

        Jan 2022 - Mar 2024
  • Licenses & Certifications

    • CVENT

      Cvent
      Aug 2018