Experience

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  Arab bank

  Jul 2003 - Sept 2003

  Internship

  Hand held the responsibility of client's personal loans and corporate bankingHand held the responsibility of financial unitsFollow up with clients on loan and credit card late payments

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  Bank of beirut

  Jul 2005 - Sept 2005

  Internship

  Acquired and developed the basic operational knowledge of all bank sectionsAcquired the necessary experience needed as a bank tellerAcquired the necessary experience needed in processing Loans, Financial operations

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  Bank med

  Oct 2007 - Mar 2011

  Operations support/ customer service/ teller

  Operations Support (2009 – 2011) Collection follow up and Customer enquiries  Ordering and delivering customer checkbooks Letter of guarantee applications and Letter of credits applications Debit and credit cards amendment and cancellation issues Issuance of all kinds of certificates Standing instructions settlement Banker Proxies Inheritance procedures Setting up and processing of utility bills Draft Issuing Outgoing Transfers Certified Checks Safe deposit boxes :applications, contract and visits, Renewal of fixed deposits Bill Payments Credit and Charge Cards duties //Custody of pins Stopping of check payments.Customers Service, Operations Support & Teller (2008 – 2009) Responsible for account creation(opening, closing)  Responsible for ordering Electronic Cards(debit cards, credit cards, charge cards) Responsible for Retail Loan Application, and Loan Booking Processing Credit Card Applications Responsible for issuing Bank Insurance, and Renewals Responsible for Marketing Bank related Products Responsible for client stock applications(buying stocks, and bonds) Adding to the above tasks the operation supports and the teller responsibilities.Teller (2007 – 2008) Cash and Checks Deposit/Withdrawal Tax and Utilities Cash Payments Bill Payments (Schools and Universities Tuition) Draft Issuing ATM Loading Outgoing Transfers Expenses Payments Show less

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  Qnb qatar national bank

  Jul 2011 - Sept 2014

  Swift officer - central operations dep.

  Incoming Payments (Jan 2014 – Sep 2014) /Outgoing Swift Payments (2011 –Dec 2013)Incoming Payments (Jan 2014 – Sep 2014) Handling VOSTRO accounts for QAR currency for all local & foreign banks in Qatar. Coordinating with Treasury department , Dealing room, and Financial Institution  Handling outgoing messages for local banks in QATAR for MT103 &MT 202. Controlling the overall workflow. Supporting and replacing Operations personnel as needed. Ensuring all requests received during the day are completely, accurately and timely processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.Outgoing Swift Payments (2011 –Dec 2013) Handling E-Banking Channel Swift transfers : Internet & Mobile payments Authorizing all the E payments in the Swift queue. Modifying the Swift messages as per Currencies Requirements. Handling full Investigations including OFAC investigations for Outward swift transfers for E- payments. Following up on daily basis with CFMS : Incidents from call center from customers regarding Online transfers. Reconciling outstanding payments for Outward payment for E banking, for all currencies with Nostro accounts. Dealing with all types of email inquiry received from Branches. Controlling the overall workflow in Internet & Mobile Banking. Adhering to the existing and approved Policies & Procedures and adhering to QCB & AML rules and regulations. Coordinating with E-Business Department to test & develop the related systems . Enhancing projects for the E Channel automation procedures. Handling Western Union Settlements & cancellations & coordinating with the WU Call center & Operations department. Handling PayPal settlements. Reviewing on regular basis the relevant Policies & Procedures. Supporting and replacing Operations personnel as needed. Show less

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  Qnb qatar national bank- lebanon

  Oct 2014 - now

  Back office operations

   Processing of Incoming transfers. Handling Outgoing Swift Transfers from Branch, Internet Banking. Monitoring Outgoing & Incoming transfers on Safe watch (Compliance system) as per internal and external regulations. Authorizing all payments in the Swift queue. Preparing payments on RTGS system and verifying documentation. Handling and following up Investigations for Incoming & Outgoing transfers. Granting access to customers for Internet Banking. Computing the daily foreign exchange rates and its input in the system. Processing Back Office Treasury transactions and authorizing the related swifts. Processing all the deals entered by the dealer treasury, in Equation system. Processing fund transfers between Nostro Accounts. Reconciliation of deals/transactions with Nostro statements. Following up of deal confirmations. Processing of the daily settlements cards: Debit & Credit cards plus coordination with CSC. Reconciling of CSC accounts on daily basis. Opening customers’ accounts: Inputting customer information on Equation. Inputting signature scanning on the system.  Following up on standing orders & loans settlements. Booking loans on the system. Providing back office functions to the Branch and related departments. Supporting and replacing Operations personnel as needed. Keeping Management informed of area activities & of any significant problems. Preparing and submitting MIS on timely basis. Coordinating the L/Cs received from foreign banks & the HO with the local banks, as per QNB policies and procedures. Being aware of all the policies and procedures issued and complying to Anti Money Laundry local & international policies. Coordinating with related Departments to test & develop new & existing Systems . Show less