Experience

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  Blockbuster

  Jan 2001 - Jan 2010

  Managed two stores to include -Payroll -Human Resources -Inventory Management -Sales and Service Management -Performance Reviews -P&L ReviewMember of a team of thirty General Managers chosen for the Multi-Unit Manager program in 2009 (out of a company of 3,000+ stores)Responsible for the daily operations of two retail store locations.Provided developmental support and training to in-store leadership on an ongoing basis.Conducted weekly district audits of six store locations covering operations, visual merchandising, and training.Held weekly meetings with store leadership to establish sales goals and provide coaching on areas of opportunity. Show less -Provided support to the District Training Store Manager on all areas of training within a district of twelve store locations.-Conducted one-on-one new-hire training for store leadership including store managers, assistant store managers and shift leaders.-Facilitated district new-hire orientation classes in cooperation with the District Training Store Manager providing an overview of company history, company policies and procedures and general human resources practices.-Responsible for daily operations of the District Training Store location, a model store for the district. Show less

  • Multi-Unit Manager

    Jan 2007 - Jan 2010

  • District Training Store Sales Manager

    Jan 2001 - Jan 2007
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  Walt disney world

  Jan 2005 - Jan 2007

  Disney college program / seasonal cast member
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  Oops outlet

  Jan 2010 - Jan 2011

  Store manager
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  Express

  Jan 2011 - Jan 2012

  General manager
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  Walt disney world

  Jan 2012 - Jan 2013

  Attractions operations cast member
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  Universal orlando resort

  Sept 2013 - May 2023

  • Oversees a team including six exempt Senior Training Specialists, one non-exempt Senior Coordinator, and one non-exempt Training Administrator, with extended responsibilities for the performance of divisional Trainers. • Facilitate structured training programs and curriculums including new-hire orientation, leadership development topics, workshops, federally required safety training, and other content based on business needs.• Responsible for reviewing changes to company standards and identifying updates to training programs including classroom presentations, web-based training courses, hands-on activities, and other training materials.• Through reporting from the learning management system, forecast training requirements and execute a schedule of classes to maintain compliance throughout the resort. Utilize reports to identify trends in no-shows, failures, and other gaps to develop action plans.• Consult with business partners to apply adult learning theory in the development of classroom and online training content, including using Articulate 360 and Adobe Creative Cloud to design and deploy content. • Observe and provide feedback to Senior Trainers and divisional Trainers to verify conformance with company standards and consistency in the messaging of the vision, mission, and policies. Through observations identify opportunities for development in pursuit of building a bench of qualified Trainers for succession planning.• Regularly audit training documents and reports to verify proper course completion and entry into the learning management system and provide coaching and resolution to errors found to prevent reoccurrence. • Collaborate with partners across the business including those in Talent Development, Talent Acquisition, and key client groups to foster and maintain relationships and identify opportunities to leverage resources towards common goals. Identify opportunities to further provide training support throughout the organization. Show less • Partnered with operating partners across the resort to address course availability challenges and suggested ways to adapt training schedules to align with changing business demands.• Managed the Train-The-Trainer program in partnership with Talent Development to cross-train others in the delivery of low-risk safety training content, reducing turnaround time on operator requests for training.• Oversaw the planning and execution of Technical Services orientation including space planning, equipment reservations, and verifying training requirements are met for each newly hired Team Member.• Recipient of the 2nd Quarter 2020 Excellence in Leadership Award for efforts to transform traditional online training courses into a virtual offering, allowing the department to quickly adapt to the resort closure and enhanced COVID precautions without sacrificing course availability. Show less • Established and executed strategies to identify and pipeline internal talent, creating a database of top talent Team Members for future assignments, while maintaining a focus on the experience of candidates.• Built trust and rapport with operational leaders to maintain an ongoing dialogue regarding top-talent team members. Conducted regular visits with area leaders to identify opportunities for Team Member development.• Facilitated career development workshops and information sessions, and provided one-on-one coaching related to interview skills, individual development plans, resume development, networking, and career planning. Show less • Facilitated new-hire orientation, safety, and regulatory training in accordance with programs for newly hired Technical Services, Universal Creative, and EHS Team Members as well as existing Team Members as part of annual recertification.• Collaborated directly with leaders from each client group supported to identify training gaps and established plans to address and overcome any deficiencies. • Oversight and management of major projects including the redesign of technical onboarding, Universal Creative compliance tracking, offsite training events, the rollout of new high-risk training space, and the implementation and ongoing management of the Safety & Compliance SharePoint site. Show less •Conducted interviews with applicants to make right-fit hiring decisions and scheduled follow-up interviews with hiring managers when required. Completed the hiring process for candidates of interest.•Provided full recruitment cycle support before, during, and after the hiring process for leaders from Technical Services, Technical Entertainment, and Environmental, Health, and Safety.•Partnered with hiring managers to understand their business, culture, team dynamics and leadership style in an effort to recruit the best-suited talent for their operation. Acted as a business partner for leaders, becoming a trusted source for support and information related to HR functions and recruitment. •Completed preparation and follow-up duties for hiring events and actively participated in the event to include sharing available job information, encouraging applications, interviewing and job offers. •Represented Universal Orlando at on and off-site job fairs, expos, high schools and community events. Show less •Organized and presented material to newly hired team members in accordance with company approved material on subjects including but not limited to: - Cash Handling - Loss Prevention - Safe Working Practices - Guest Service Standards - Visual Merchandising - Merchandise Presentation - Stock Standards•Ensured the consistent execution of guest service and operational standards.•Assisted with all operational duties related to the daily opening and closing of locations to include but not limited to inventory, issuing starting banks, providing change, performing audits and completing the end of day process.•Assigned tasks and monitored the performance of Team Members to ensure policies and procedures of the department are followed.•Ensured established safety practices and quality standards are maintained. Responsible for maintaining and inspecting show quality standards as set by the company.•Trained and coached Team Members, explaining performance and behavioral expectations, providing feedback and recognition. Show less

  • Manager, Training

    Jan 2021 - May 2023

  • Senior Training Specialist

    Jan 2019 - Jan 2021

  • Representative, Human Resources - Career Services/Talent Acquisition

    Jan 2018 - Jan 2019

  • Trainer, Technical Services/Universal Creative/EHS - Talent Development

    Jan 2016 - Jan 2018

  • Recruiter, Technical Services/Entertainment Tech, Talent Acquisition Operations

    Jan 2014 - Jan 2016

  • Divisional Orientation Facilitator

    Sept 2013 - Jan 2014
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  Universal destinations & experiences

  May 2023 - now

  Manager, training - universal epic universe

  Supporting the opening of Universal Destinations & Experiences’ newest theme park, Universal Epic Universe. In partnership with Talent Development, operational leaders, and EHS partners, I will support the planning and execution necessary to onboard thousands of new Team Members to support the new park.