Experience

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  Gte

  Jan 1997 - Dec 1999

  Technician

  • Customer contact representative• Recognized for high sales• Received GTE Pro Peer recognition

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  Verizon

  Jan 2000 - Sept 2012

  Section manager

  • Reduced expense through schedule implementation and overtime control• Improved metrics in Mean Time to Restore( MTTR), Repeat Failure Rate (RFR), and Overtime Equivalent Worked (OEW) for region• Reduced dispatch volumes through proactive maintenance• Managed chronic customer issues to resolve service concerns• Cleared backlog of Plant Condition Memorandums (PCMs)• Supervised 20 employees on 24/7 work schedule• Coordinated county-wide project for Hillsborough County Public Schools to address chronic issues with mass conversion of telephone systems• Technical training coordinator for department• Managed 24/7 work force of repair technicians• Managed group of installation technicians• GPS coordinator• Oversight of simplex condition and remedies• Led project to incorporate JSites (Verizon Application) into AWAS (Verizon Application)for system routines and maintenance scheduling and documentation• Extensive work with external vendors to develop and improve products and services• Contributor and presenter for KWP Training symposiums held in Tampa for Verizon• Established central distribution point for material, supplies, and electronic Plug in Cards (PICs) for Region for repair, maintenance, and installation • Improved barcode compliance by creating defined roles and assignments in PIC process• Formed specialized team to address facility concerns related to critical serviceso Primary Customers: Verizon Wireless AT&T Mobility T-Mobile Sprint Metro PCS Hillsborough County Public Schools Show less

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  Ace

  Apr 2013 - Feb 2014

  Senior field service engineer

  Customer Service, fault identification and remediation, HVAC and Indoor Air Quality, Building Analyst Professional.

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  Tower cloud, inc.

  Feb 2014 - Aug 2016

  Wireless communications specialist, sales engineer

  Wireless Infrastructure Specialist / Sales Engineer supporting Ethernet back haul for wireless providers and enterprise customers , Small Cell, DAS, and macro sites. Designs equipment profile, researches and develops fiber routes, creates Visio drawings of equipment elevation, generates bill of materials, and develops statement of work, including scope of work, and supporting documents.Colaborates with vendors to provide customer specific solutions. Interfaces with internal and external customers to facilitate product delivery. Create kmz files of planned route, and generate engineering proposals for identified business development opportunities. Show less

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  Uniti fiber

  Aug 2016 - Aug 2017

  Sales engineer

  Wireless Infrastructure Specialist / Sales Engineer supporting Ethernet back haul for wireless providers and enterprise customers , Small Cell, DAS, and macro sites. Designs equipment profile, researches and develops fiber routes, creates Visio drawings of equipment elevation, generates bill of materials, and develops statement of work, including scope of work, and supporting documents.Collaborates with vendors to provide customer specific solutions. Interfaces with internal and external customers to facilitate product delivery. Create kmz files of planned route, and generate engineering proposals for identified business development opportunities. Show less

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  Quarterdeck technologies

  Aug 2017 - Nov 2018

  Independent consultant

  Offering system analysis, recommendations for service delivery, managed services, firewalls, switches, routers, and hardware. Able to provide detailed analysis of phone systems, billing review, and offer Ethernet solutions and design.

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  Keller williams realty, inc.

  Oct 2017 - Oct 2021

  Florida real estate professional
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  Tampa armature works, inc. (taw®)

  Feb 2018 - Nov 2018

  Sales estimator

  Providing detailed presales quotes and SOW, BOM, along with preliminary technical drawings of proposed work. Supports sales staff in efforts to sell complex products, including self contained portable data centers, Motor Control Centers, Variable Frequency Drives, Portable Sub Stations, and MEdium Voltage Switch Gear.

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  Wanrack

  Nov 2018 - now

  Serving customers with private fiber networks.

  • Director of Network Planning

    May 2023 - now

  • Director of Sales Engineering

    Jun 2021 - May 2023

  • Manager Sales Engineering

    Sept 2019 - Jun 2021

  • Sr. Sales Engineer

    Nov 2018 - Jun 2021
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  Bayside realty group inc.

  Oct 2021 - now

  Florida real estate professional