Nina Stancic

Experience

• 

  FISU - International University Sports Federation

  May 2009 - Aug 2009

  25th Summer Universiade at Belgrade

  Main Press Center

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  Davis Cup Serbia

  Sept 2009 - Sept 2009

  Logistics and Protocole
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  AIESEC Serbia

  Nov 2011 - Aug 2012

  Market research and analysis, contacting companies, meetings, sales, evaluations, servicing.

  • Global Internship Programme Coordinator

    Apr 2012 - Aug 2012

  • Sales Team Member

    Nov 2011 - Apr 2012
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  AIESEC Albania

  Jan 2013 - Apr 2013

  Project Trainee

  Project "Meet the Balkans"

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  Diktat Institut De Beaute

  May 2014 - Sept 2014

  Customer Service Agent

  Providing and suggesting information about products and services to clients, organizing daily schedules, daily/weekly/month reports, maintaining customer records by updating customer's account information, recommending potential products or services to management by collecting customer information and analyzing customer needs, answering calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

• 

  TutorABC

  Jan 2015 - Jan 2016

  Online Consultant

  *Design Lesson Plans*Create Assignments*Engage Students During Class*Provide Feedback*Assess Student Performance*Maintain Availability

• 

  Jungle Travel

  Mar 2017 - Sept 2018

  Tour Guide

  ~Describe points of interest around the city to the group and answer any questions, which requires learning a comprehensive history of each check point~Provide directions to visitors who would like to check out a specific area at a later date, and provide information related to lodging, food and other amenities~Monitor the behavior of the group, especially when young children are in it, and ensure everyone remains in compliance with the rules~Distribute materials to the group at the beginning of the tour, which includes audio headsets and brochures~Greet visitors as soon as they get on board the bus, and show people to their seats if necessary~Work with management to develop new tour routes based on sites visitors have expressed interest in~Maintain a positive, friendly demeanor at all times Show less

• 

  Globosino d.o.o. Aleksandrija

  Apr 2019 - Jan 2020

  Commercial Manager

  -Maintaining relations with the suppliers-Dealing with inquiries and orders, customer complaints and/or returns-Processing book deliveries, returns and mail orders-Organizing book fairs-Selling to customers

• 

  Viphouse doo

  Aug 2020 - Feb 2022

  Personal Assistant

  -managing diaries and organising meetings and appointments, often controlling access to the manager/executive-reminding the manager/executive of important tasks and deadlines-typing, compiling and preparing reports, presentations and correspondence-managing databases and filing systems-implementing and maintaining procedures/administrative systems-liaising with staff, suppliers and clients-collating and filing expenses

• 

  Giomax doo

  Feb 2022 - May 2022

  Administrative assistant and translator
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  HSH Chemie

  May 2022 - now

  Logistics / Customer Service Manager

  Responsible for managing overall customer service excellenceResponsible for total fulfillment and transportation costMonitors orders through fulfillment and invoicing process, ensuring invoice accuracy and timeliness of fulfillment executionEnsure appropriate resolution of service requests (e.g. customer requests and returns)Oversees management of shipping conflicts, special requests from customers and product transitions to deliver orders on-time and completeCommunicate critical information to the customers, sales team, IT, transportation, warehousing and supply chain departments promptly. Collaborate with these groups to refine processes impacting overall service performance Show less